Autumn Leshinski
Chicopee,MA
Overview
13
13
years of professional experience
Work History
Voice Group Manager
Hogan Technology
Easthampton, MA
12.2024 - Current
- Lead and manage the voice group team to ensure high-quality service delivery and customer satisfaction.
- Develop and implement training programs to enhance team performance and knowledge.
- Oversee organizational processes to streamline operations and improve efficiency.
- Focus on communication to effectively liaise with clients and team members.
Customer Advocate
Hogan Technology
Easthampton, MA
07.2014 - 12.2024
- Acted as a liaison between customers and the company to improve service offerings and customer satisfaction.
- Provided customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained customer relationships by promptly addressing and resolving customer concerns.
Member Interaction Specialist
Springfield Country Club
West Springfield, MA
06.2012 - 02.2014
- Interacted directly with club members, ensuring a high level of satisfaction and engagement.
- Organized events and activities to enhance the member experience.
- Addressed member concerns and requests in a timely and professional manner.
Education
High School Diploma -
West Springfield High School
West Springfield06.2011
Skills
- Staff development
- Customer relations
- Operations management
- Client engagement
- Project Management
Timeline
Voice Group Manager
Hogan Technology
12.2024 - Current
Customer Advocate
Hogan Technology
07.2014 - 12.2024
Member Interaction Specialist
Springfield Country Club
06.2012 - 02.2014
High School Diploma -
West Springfield High School