Overview
Work History
Education
Skills
Timeline
Generic

Autumn Leshinski

Chicopee,MA

Overview

13
13
years of professional experience

Work History

Voice Group Manager

Hogan Technology
12.2024 - Current
  • Lead and manage the voice group team to ensure high-quality service delivery and customer satisfaction.
  • Develop and implement training programs to enhance team performance and knowledge.
  • Oversee organizational processes to streamline operations and improve efficiency.
  • Focus on communication to effectively liaise with clients and team members.

Customer Advocate

Hogan Technology
07.2014 - 12.2024
  • Acted as a liaison between customers and the company to improve service offerings and customer satisfaction.
  • Provided customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and maintained customer relationships by promptly addressing and resolving customer concerns.

Member Interaction Specialist

Springfield Country Club
06.2012 - 02.2014
  • Interacted directly with club members, ensuring a high level of satisfaction and engagement.
  • Organized events and activities to enhance the member experience.
  • Addressed member concerns and requests in a timely and professional manner.

Education

High School Diploma -

West Springfield High School
West Springfield
06.2011

Skills

  • Staff development
  • Customer relations
  • Operations management
  • Client engagement
  • Project Management

Timeline

Voice Group Manager

Hogan Technology
12.2024 - Current

Customer Advocate

Hogan Technology
07.2014 - 12.2024

Member Interaction Specialist

Springfield Country Club
06.2012 - 02.2014

High School Diploma -

West Springfield High School

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Autumn Leshinski