Overview

Work History

Education

Skills

Timeline

Autumn Leshinski

Chicopee,MA

Overview

13

13

years of professional experience

Work History

Voice Group Manager

Hogan Technology

12.2024 - Current

Lead and manage the voice group team to ensure high-quality service delivery and customer satisfaction.
Develop and implement training programs to enhance team performance and knowledge.
Oversee organizational processes to streamline operations and improve efficiency.
Focus on communication to effectively liaise with clients and team members.

Customer Advocate

Hogan Technology

07.2014 - 12.2024

Acted as a liaison between customers and the company to improve service offerings and customer satisfaction.
Provided customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Listened to customers in actively to assess issues and provide accurate information.
Developed and maintained customer relationships by promptly addressing and resolving customer concerns.

Member Interaction Specialist

Springfield Country Club

06.2012 - 02.2014

Interacted directly with club members, ensuring a high level of satisfaction and engagement.
Organized events and activities to enhance the member experience.
Addressed member concerns and requests in a timely and professional manner.

Education

High School Diploma -

West Springfield High School

West Springfield

06.2011

Skills

Staff development
Customer relations
Operations management

Client engagement
Project Management

Timeline

Voice Group Manager

Hogan Technology

12.2024 - Current

Customer Advocate

Hogan Technology

07.2014 - 12.2024

Member Interaction Specialist

Springfield Country Club

06.2012 - 02.2014

High School Diploma -

West Springfield High School