Ava Adams
Quincy
Summary
Dedicated front-of-house employee known for exceptional teamwork and time management skills. Experienced in cash handling and conflict resolution, committed to maintaining high service standards. With a strong background in customer service and resolving customer inquiries to enhance overall satisfaction.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Copeland Pizza
Quincy
06.2019 - Current
- Greeted customers and provided friendly customer service.
- Resolved customer inquiries and complaints promptly, contributing to overall customer satisfaction.
- Prepared and maintained clean dining areas, ensuring compliance with health standards for customer safety.
- Explained menu items, took orders and delivered food courses according to instruction.
- Assisted kitchen staff by coordinating food orders during peak times.
- Handled cash transactions accurately and operated point-of-sale systems.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Answered phone calls, took reservations, and answered inquiries.
- Collaborated with team members to improve service delivery quality and enhance guest experience.
Volunteer
Lasell University
Newton
11.2025 - 11.2025
- Assisted with administrative tasks to support university operations and programs.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
Education
Bachelor of Arts -
Lasell University
Newton, MA05.2028
Skills
- Customer service
- Cash handling
- Administrative support
- Team collaboration
- Time management
- Conflict resolution
- Microsoft Office
- Microsoft Word
- Westlaw proficiency
- Legal research
Timeline
Volunteer
Lasell University
11.2025 - 11.2025
Front of House Employee
Copeland Pizza
06.2019 - Current
Bachelor of Arts -
Lasell University