Ava Czarnota
North Reading
Summary
Dynamic and results-driven professional with extensive experience in customer service and appointment scheduling at Guy Williams Hair Design. Proven ability to enhance client satisfaction through effective communication and critical thinking. Skilled in POS systems and merchandising, consistently promoting products while maintaining a welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Guy Williams Hair Design
Burlington
05.2025 - 11.2025
- Welcoming clients on arrival to the salon, and creating a peaceful, welcoming, and safe environment for them to feel like their best selves
- Answer telephone calls and emails swiftly, while assisting stylists' and their clients with scheduling and any questions one may have
- Provide answers to questions clients may have about services, appointments, scheduling, availability, our merchandise, and more
- Promote products to clients while keeping the retail products and area clean and tidy for clients to browse effectively
Receptionist
Elite Cutting Services
North Reading
06.2021 - 05.2024
- Organize daily and weekly client appointments by answering phone calls, emails, and mail letters for Elite Cutting Services, and forward this appointment schedule to supervisor
- Process financial transactions for services by using an online payment processor or checks of up to thousands of dollars per shift
- Promote Elite Cutting Services both in person with clients and digitally through social media and their website by utilizing social media marketing strategies and practices
- Seasonal
Childrens' Park Associate
Fun Box
Milford
05.2023 - 09.2023
- Promote positive customer experience throughout all segments of the business transaction, by greeting guests at welcome table, ensuring fun on the playpark, and assisting with any customer needs
- Manage financial transactions of Fun Box park passes through the use of a digital payment system, while providing information needed about Fun Box
- Ensure clean and organized work environment by disinfecting playspace after each shift, collecting any garbage left on Fun Box grounds, and making sure playset is in good condition for next guests arrival
- Practice excellent soft skills in a chaotic work environment by managing the customer experience and working to ensure all guests' questions and concerns are answered
Server
Pizza Mia
Vero
05.2022 - 09.2023
- Interacted with guests and provided them with quick service to yield a positive dining experience
- Work and communicate with guests to overcome any problems to make sure all customers are satisfied with their experience
- Perfected team working and communication skills to be able to maintain a friendly and safe environment for coworkers, as well as guests
- Seasonal
Education
Bachelor of Arts - Strategic Communications
Sacred Heart University
Fairfield, CT05.2025
Skills
- Critical thinking
- POS systems
- Customer service
- Communication
- Inventory management
- Merchandising
- Appointment scheduling
Certification
Certified in Mixology and Bar Management, Boston Bartenders School of America, Peabody, Peabody, MA, 01/05/25
Timeline
Front Desk Receptionist
Guy Williams Hair Design
05.2025 - 11.2025
Childrens' Park Associate
Fun Box
05.2023 - 09.2023
Server
Pizza Mia
05.2022 - 09.2023
Receptionist
Elite Cutting Services
06.2021 - 05.2024
Bachelor of Arts - Strategic Communications
Sacred Heart University