Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ava Hill

Westford

Summary

Reliable and friendly customer service professional with experience in retail, hospitality, and childcare. Skilled in cashiering, admissions, and guest services through roles as a ticket booth associate, retail team member, and hostess. Proven responsibility as a child care provider, ensuring safety and engagement. Completed dual enrollment during senior year, demonstrating adaptability and commitment to academic growth. I love helping no matter what whether its serving a customer cleaning up, coming in early or staying late when needed. I am very reliable punctual and always willing to earn.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Child Care Provider

The Mahany Family
06.2024 - 11.2024

Job Summery

As a Private Child Care Specialist, I provided high-quality childcare in a home setting, focusing on safety, developmental support, and a positive environment. This role emphasizes professionalism, reliability, and a commitment to the child’s growth and well-being.


Key Responsibilities

  • Supervise and engage children in age-appropriate activities\
  • Prepare simple meals and snacks.
  • Assist with homework, bedtime routines, and light household tasks related to childcare.
  • Ensure the safety and well-being of the children at all times.
  • Communicate with parents about daily activities and any concerns.

Guest Services Associate

Kimball Farm
07.2022 - 08.2024

Job Summery

As a Guest Services Associate I was responsible for welcoming guests, selling admission tickets, and providing exceptional customer service both in person and over the phone. This role ensured a smooth and positive experience for all visitors.


Key Responsibilitie

  • Sell admission tickets, wristbands, and special passes at the ticket booth.
  • Answer guest questions in person and over the phone regarding hours, pricing, attractions, and events.
  • Handle cash, credit card, and mobile payments accurately.
  • Provide clear information on park rules, promotions, and guest amenities.
  • Resolve guest concerns or direct them to the appropriate supervisor.
  • Maintain a clean, organized, and welcoming ticket booth area.
  • Support other park operations as needed during peak times.


Retail Associate

HomeGoods
01.2024 - 05.2024

Job Summary

In this role I assisted customers,, unpackaged and stocked merchandise, and maintained a clean and organized store environment.

Key Responsibilities

  • Greet and assist customers with purchases and inquiries.
  • Restock shelves, rotate products, and maintain merchandise displays.
  • Maintain a clean and organized sales floor and stockroom.
  • Follow store policies and procedures to ensure smooth operations.
  • Provide excellent customer service to create a positive shopping experience.

Hostess

The Outlook Restaurant and Lounge
11.2022 - 03.2023

Job Summery

As a hostess I was the first point of contact for guests, providing a warm and friendly welcome while managing seating arrangements and ensuring a smooth flow of service. This role is key to creating a positive first impression and supporting overall guest satisfaction.


Key Responsibilities

  • Greet and welcome guests promptly with a professional and friendly attitude.
  • Manage reservations and waitlists using a seating chart or reservation system.
  • Escort guests to tables and provide menus.
    Communicate guest needs and seating details with servers and management.
  • Answer phones, take reservations, and provide information about the restaurant.
  • Assist with maintaining cleanliness and organization of the front entrance and waiting area.\
  • Support the team with light duties as needed during peak times.

Education

No Degree - Dual Enrollment Senior Year of High School

Middlesex Community College
Bedford, MA

No Degree - Cosmotology Licence

Paul Mitchell The School
Portsmouth, NH
10-2025

Westford Academy
Westford MA
06-2024

Skills

  • Safety awareness
  • Cleanliness maintenance
  • Cash handling
  • Reliability and punctuality
  • Cash register operation
  • Flexible schedule
  • Policy and procedure adherence
  • Phone etiquette
  • Customer service expertise
  • Teamwork and collaboration
  • Problem-solving

Certification

Barbicide Certified

Timeline

Child Care Provider

The Mahany Family
06.2024 - 11.2024

Retail Associate

HomeGoods
01.2024 - 05.2024

Hostess

The Outlook Restaurant and Lounge
11.2022 - 03.2023

Guest Services Associate

Kimball Farm
07.2022 - 08.2024

No Degree - Dual Enrollment Senior Year of High School

Middlesex Community College

No Degree - Cosmotology Licence

Paul Mitchell The School

Westford Academy
Ava Hill