Ava Langlois
Chicopee
Summary
Dynamic customer service professional with extensive experience at Applebee's Grill + Bar, excelling in transaction processing and cash handling. Recognized for delivering exceptional service and effectively managing high-pressure situations. Skilled in POS operation and active listening, ensuring customer satisfaction and fostering a positive checkout experience.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Applebee's Grill + Bar
09.2024 - Current
- Executed accurate and efficient processing of customer transactions utilizing POS systems.
- Delivered exceptional service by efficiently addressing customer inquiries and resolving issues.
- Oversaw cleanliness and organization of checkout area to elevate guest satisfaction.
- Facilitated training sessions for new cashiers on operational procedures and customer service standards.
- Oversaw cash handling procedures to ensure compliance with company policies and accuracy in register balancing.
- Ensured cleanliness and organization of workspace to enhance customer experience.
- Managed high-pressure situations with composure, ensuring effective resolution during busy periods and challenging interactions.
- Facilitated active listening to customers, addressing concerns promptly and escalating significant issues to supervisor.
- Executed processing of customer orders and ensured accurate handling of payment transactions.
- Addressed customer complaints and ensured a clean, organized checkout area.
Customer Service Cashier
Paddle N’ Party
06.2022 - 08.2022
- Executed accurate and efficient processing of customer transactions utilizing POS systems.
- Delivered exceptional service by efficiently addressing customer inquiries and resolving issues.
- Oversaw cleanliness and organization of checkout area to elevate guest satisfaction.
- Facilitated training sessions for new cashiers on operational procedures and customer service standards.
- Oversaw cash handling procedures to ensure compliance with company policies and accuracy in register balancing.
- Ensured cleanliness and organization of workspace to enhance customer experience.
- Managed high-pressure situations with composure, ensuring effective resolution during busy periods and challenging interactions.
- Facilitated active listening to customers, addressing concerns promptly and escalating significant issues to supervisor.
- Executed processing of customer orders and ensured accurate handling of payment transactions.
- Addressed customer complaints and ensured a clean, organized checkout area.
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MASkills
- Customer transaction processing
- POS system operation
- Cash handling procedures
- Customer service excellence
- Active listening skills
- High-pressure situation management
- Payment transaction accuracy
- Time management skills
- Cash handling
- Patience and composure
Timeline
Customer Service Cashier
Applebee's Grill + Bar
09.2024 - Current
Customer Service Cashier
Paddle N’ Party
06.2022 - 08.2022
High School Diploma -
Chicopee Comprehensive High School