Maintained high levels of cleanliness and organization throughout the reception area to create a welcoming atmosphere for guests.
Increased customer satisfaction by implementing efficient desk management procedures and streamlining guest check-in/check-out processes.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Water Safety Instructor
DCR
06.2021 - Current
Instructed students in water safety techniques.
Demonstrated basic to advanced swim techniques and breathing exercises.
Provided ongoing feedback to students regarding their performance improvements throughout the course duration.
Served as a positive role model for students, demonstrating exceptional swimming skills and adherence to safety practices at all times.
Established strong rapport with students and parents alike, fostering a positive learning environment within the pool facility.
Lifeguard
DCR
09.2020 - Current
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Provided friendly customer service to guests and addressed concerns.
Educated patrons on safety protocols and enforced safety rules.
After-School Teacher
Dragonfly After-School Program
09.2023 - 06.2024
Observed and monitored children's play activities to promote a healthy, safe environment.
Organized and supervised games and created activities to promote physical, mental, and social development in children.
Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
Prepared after-school enrichment activities for children to encourage student participation.
Team Leader
Chick- Fil- A Copley Square
01.2022 - 01.2024
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Bagger and Cashier
Star Market
04.2021 - 01.2022
Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Worked together with cashiers to guarantee customer satisfaction.
Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Contributed to positive work culture through effective communication and collaboration with coworkers.
Education
Associate of Arts - Psychology
Bunker Hill Community College
Charlestown, MA
09.2025
High School Diploma -
Cambridge Rindge And Latin School
Cambridge, MA
06.2023
Skills
Enjoy practicing yoga
Enjoy talking to people
WSI instructor-certified
Sales Support
Strong problem-solving skills
Certification
CPR , First Aid, AED & American Red Cross Lifeguard Certifications
Future plans
I am planning on attending a four-year university after receiving my A.A degree in Psychology from BHCC
Volunteer Experience
Community Servings 1/2024- Present: Helped package meals, interacted positively with other volunteers, and learned knife skills to cut vegetables and other foods.
SEVA- 11/2022, 5/2023(Down Under School of Yoga Harvard Square location): Helped wherever needed in the studio, Completed laundry, Cleaned restrooms, showers, and hallways, Organized equipment in studios, Positively engaged with guests
Timeline
After-School Teacher
Dragonfly After-School Program
09.2023 - 06.2024
Desk Manager
Down Under School Of Yoga
05.2023 - Current
Team Leader
Chick- Fil- A Copley Square
01.2022 - 01.2024
Water Safety Instructor
DCR
06.2021 - Current
Bagger and Cashier
Star Market
04.2021 - 01.2022
Lifeguard
DCR
09.2020 - Current
Associate of Arts - Psychology
Bunker Hill Community College
High School Diploma -
Cambridge Rindge And Latin School
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