Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ava Rogers

Boston

Summary

Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking for experience in inpatient care where these skills can contribute to team success and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

Massachusetts General Hospital
05.2025 - Current
  • Assist obstetricians, certified nurse midwives, and nurses in prenatal, perinatal, and postpartum patient care.
  • Perform venipuncture and capillary blood draws
  • Properly label, handle, and process blood specimens for laboratory testing.
  • Ensure adherence to universal precautions and infection control procedures.
  • Record and update patient medical histories, vital signs, and chief complaints.
  • Prepare patients for examinations and procedures, ensuring comfort and privacy (chaperoning)
  • Perform routine in-office diagnostic tests (e.g., urine pregnancy tests, urine dipsticks).
  • Assist with pap smears, pelvic exams, breast exams, IUD insertions, and Nexplanon placement
  • Provide patient education on prenatal care, lab tests, and procedures under provider guidance.
  • Maintain accurate and up-to-date medical records in the electronic health system (EHR/EMR).
  • Scan documents (Healthcare proxy, procedure consents, etc.)
  • Ensure exam rooms are stocked, clean, and prepared for daily use.
  • Verify insurance coverage for lab tests and assist with referrals and prior authorizations as needed.
  • Work closely with OB providers, nurses, and other MAs to deliver coordinated care.
  • Participate in team meetings and quality improvement initiatives

Receptionist

Contract Sources
06.2023 - 01.2025
  • Greet visitors and clients warmly, ensuring a positive first impression and directing them to the appropriate person or
    department.
    • Manage the reception area, keeping it tidy and presentable with all necessary materials (e.g., brochures, forms, stationery).
    • Answer, screen, and forward incoming phone calls, taking messages or providing information when necessary.
    • Respond to inquiries via email, phone, or in-person, maintaining professionalism and courtesy at all times.
    • Schedule and coordinate meetings, appointments, and conference rooms as needed.
    • Maintain and update calendars, ensuring all scheduling commitments are met.
    • Perform various administrative tasks such as data entry, filing, and photocopying.

Shift Leader

Crumbl Cookies
10.2021 - 06.2023
  • Lead and motivate team members to deliver exceptional customer service and consistent product quality.
    • Conduct training and provide guidance to new and existing staff on operational procedures and customer service standards.
    • Oversee daily operations, including opening and closing procedures, inventory management, and cash handling.
    • Ensure all equipment is functioning properly, and coordinate maintenance or repairs as needed.
    • Greet and serve customers with a friendly attitude, ensuring a positive and memorable experience.
    • Address customer inquiries, concerns, or complaints promptly and professionally, seeking to resolve issues to customer
    satisfaction.
    • Monitor the preparation and presentation of cookies, ensuring they meet Crumbl’s quality standards and recipes.

Education

Biology Pre-Med

Emmanuel College
Boston, MA
05-2028

Skills

  • HIPAA compliance
  • Vital sign monitoring
  • Direct patient care
  • Clinical documentation
  • Phlebotomy
  • Procedure assistance
  • Reliable team player
  • Adaptable

Certification

  • Ready2Work MA/PCT Certification - 12/24-01/25

Timeline

Medical Assistant

Massachusetts General Hospital
05.2025 - Current

Receptionist

Contract Sources
06.2023 - 01.2025

Shift Leader

Crumbl Cookies
10.2021 - 06.2023

Biology Pre-Med

Emmanuel College

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Ava Rogers