Ava Schuhmacher
Relocating To Memphis, TN, 38016
Summary
Strategic operations and team management professional with a proven track record in optimizing organizational performance and driving results. Experienced in leading teams, improving processes, and ensuring efficient resource management. Skilled at client relationship building, staff development, and implementing solutions that support long-term business objectives. Adaptable and results-driven, consistently achieving operational and organizational goals in dynamic environments.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Diamond Gallery
Farragut, TN
07.2025 - Current
- Oversaw the launch and daily operations of a new retail location, ensuring full compliance with company procedures and managing $4M in inventory.
- Directed daily operations by balancing customer service excellence, sales targets, and effective staff coordination.
- Established and nurtured long-term client connections through organized follow-up processes and customized consultation sessions.
- Developed comprehensive training modules and guided new staff through onboarding to maintain high service and operational benchmarks.
Senior Sales Professional
Kimballs Jewelers
Knoxville, TN
05.2024 - 07.2025
- Generated $1M+ in revenue during first year while maintaining 48%+ profit margin.
- Facilitated tailored product consultations to enhance client understanding and confidence in significant investment choices.
- Consistently surpassed key performance metrics and client satisfaction targets.
- Cultivated and maintained trusted relationships with a portfolio of clients, guiding high-value investment decisions and ensuring long-term engagement.
Lead Server
P.F. Changs
Knoxville, TN
03.2023 - 05.2024
- Led daily service operations for a team of 8–12 staff, ensuring accurate and professional service for 200-250 guests per shift.
- Efficiently managed customer concerns and service issues, upholding company policy and ensuring consistent service quality.
- Developed and delivered comprehensive training programs to ensure adherence to operational procedures and service standards.
Server
Calhouns
Knoxville, TN
08.2021 - 03.2023
- Coordinated and executed logistics for significant events, catering to elite clientele, including University of Tennessee functions with attendance of up to 600 guests.
- Commended for consistent reliability and capability to effectively manage demanding service situations.
Customer Service Representative
Publix
Knoxville, TN
03.2019 - 08.2021
- Provided expert assistance to customers facing intricate service challenges, prioritizing customer satisfaction throughout the process.
- Facilitated training sessions for new employees on company policies and customer service protocols.
- Coordinated efforts with 8 distinct teams to develop and execute strategies aimed at resolving operational inefficiencies and enhancing customer satisfaction.
Education
Bachelor of Arts - Political Science
University of Tennessee
Knoxville, TN05-2024
Skills
- Stakeholder & Client Relations
- Staff Training & Onboarding
- Conflict Resolution
- Coordination of operational activities
- Microsoft Office
- Effective time management
- User engagement strategies
- Strategic Planning & Execution
- Data Analysis & Decision Making
- Analytical reporting
- Project Coordination & Execution
- Policy & Procedure Implementation
Timeline
Assistant Store Manager
Diamond Gallery
07.2025 - Current
Senior Sales Professional
Kimballs Jewelers
05.2024 - 07.2025
Lead Server
P.F. Changs
03.2023 - 05.2024
Server
Calhouns
08.2021 - 03.2023
Customer Service Representative
Publix
03.2019 - 08.2021
Bachelor of Arts - Political Science
University of Tennessee