Ava Sepulveda
Marion
Summary
With a variety of previous job experience, I have developed a proficiency in customer service, communication, time management, multitasking, and conflict resolution. If provided with the proper training, I can do just about any job.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Wheeler School
09.2024 - 01.2025
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities.
- Helped with grading assignments and tests.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in recess environments.
- Managed classroom technology, enabling seamless integration of digital resources into teaching.
- Contributed to positive learning environment by addressing individual student needs, promoting equity and inclusion.
- Increased class participation by creating positive and inclusive classroom atmosphere.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Monitored student behavior in classes, and on field trips for unsafe or rule-breaking concerns.
Receptionist Assistant
Wheeler School
09.2024 - 01.2025
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted visitors, students, and employees during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, and greeting clients.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Answered central telephone system and directed calls accordingly.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
- Greeted numerous visitors, vendors, and interview candidates.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Gallery Assistant
Chazan Gallery
10.2024 - 12.2024
- Acted as a liaison between the gallery and prospective artists.
- Corresponded with artists to inform of required materials for proposal submissions.
- Handled technology heavy tasks as an aid to handicapped Gallery Manager (ie. email communication with artists, slide presentation making, transfer of documents).
Camp Counselor
Tabor Academy Summer Program
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Implemented rules and regulations to enforce discipline and compliance.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
Dishwasher
Cast Seaside Bites and Bar
06.2023 - 09.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Inspected dishwashing equipment and reported issues to supervisor.
- Increased kitchen efficiency, organizing clean dishes and utensils in accessible manner for culinary staff.
Cashier
Forno Bakery LLC
01.2021 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Undeclared
Mount Holyoke College
South Hadley, MA12-2029
High School Diploma -
Wheeler School
Providence, RI06-2024
Skills
- Positive attitude
- Cash handling
- Relationship building
- Calm and patient demeanor
- Classroom support
- Effective communication
- Small group and individual assistance
- Supervising student activities
- Student engagement
- Customer service/assistance
- Work ethic and integrity
- Patience and empathy
Certification
- Massachusetts Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Gallery Assistant
Chazan Gallery
10.2024 - 12.2024
Teaching Assistant
Wheeler School
09.2024 - 01.2025
Receptionist Assistant
Wheeler School
09.2024 - 01.2025
Camp Counselor
Tabor Academy Summer Program
06.2024 - 08.2024
Dishwasher
Cast Seaside Bites and Bar
06.2023 - 09.2023
Cashier
Forno Bakery LLC
01.2021 - 09.2023
No Degree - Undeclared
Mount Holyoke College
High School Diploma -
Wheeler School
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