Avionna Naylor
Springfield
Summary
Compassionate and dedicated customer service professional with 6 years of experience in the healthcare industry. Skilled in providing exceptional support to patients, families, and healthcare teams, ensuring clear communication, prompt resolution of issues, and a positive experience. Strong problem-solving abilities, attention to detail, and understanding of patient confidentiality and HIPAA regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA/HHA
Tempus Unlimited
02.2025 - 02.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Patient Care Technician
Mercy Hospital Springfield
02.2024 - 04.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
PCA/HHA/CNA
Home Care Hands
04.2022 - 04.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
HHA/PCA
Arbor Associates
03.2022 - 07.2022
- Provided compassionate care to residents, ensuring their comfort and safety in a residential setting
- Assisted with daily activities, including dressing, bathing, and feeding, ensuring patients' dignity and personal hygiene
- Offered mental and emotional support to residents, helping them maintain a positive outlook and engagement
- Prepared and served meals tailored to individual dietary needs, promoting health and well-being
- Maintained detailed records of residents' progress, assisting medical teams with updates on health status
Direct Care Worker
Mental Health Association
09.2021 - 10.2021
- Delivered hands-on care to individuals in a facility, focusing on physical and emotional well-being
- Assisted residents with daily living activities such as cooking, dressing, and bathing, ensuring their comfort and safety
- Supported residents with transportation to day programs and medical appointments, improving their overall health management
- Ensured a clean, organized environment by completing daily housekeeping and meal preparation tasks
- Worked collaboratively with staff to monitor residents' mental health, providing a stable and supportive environment
HHA/PCA/CNA
Golden Years Home Care Services
09.2018 - 10.2018
- Delivered personalized in-home care, including companionship and assistance with daily activities
- Performed housekeeping and meal preparation duties, ensuring clients' homes remained safe, tidy, and comfortable
- Assisted clients with bathroom needs, dressing, and mobility, prioritizing their privacy and dignity
- Provided emotional support and companionship to clients, building strong relationships and enhancing client well-being
- Collaborated with family members and healthcare professionals to ensure consistent care
Education
High School Equivalency -
THE CARE CENTER
HOLYOKE, MA06.2022
Skills
- Patient Care & Support
- Compassionate Communication
- Meal Preparation & Feeding
- Personal Hygiene Assistance
- Mental Health Support
- Safety & Fall Prevention
- Health Monitoring
- Housekeeping & Home Management
- Client Transportation & Appointment Coordination
- HIPAA Compliance
- Record Keeping & Reporting
Certification
- CPR Certified, Current
- AED Certified, Current
- First Aid Certified, Current
Timeline
PCA/HHA
Tempus Unlimited
02.2025 - 02.2025
Patient Care Technician
Mercy Hospital Springfield
02.2024 - 04.2024
PCA/HHA/CNA
Home Care Hands
04.2022 - 04.2023
HHA/PCA
Arbor Associates
03.2022 - 07.2022
Direct Care Worker
Mental Health Association
09.2021 - 10.2021
HHA/PCA/CNA
Golden Years Home Care Services
09.2018 - 10.2018
High School Equivalency -
THE CARE CENTER
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