AYA BAHRAOUI
Essaouira
Summary
Young graduate in tourism management, with a solid background in destination management, sustainable tourism and tourism marketing. I wish to join a dynamic company where I can use my skills in organization, administrative management and customer service, while contributing to the development of quality tourism services.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Saleswoman
Hotel El Fenn
Marrakech
06.2023 - Current
- Welcomed customers professionally and provided excellent customer service
- Worked as part of a team to achieve sales targets
- Maintained product display and store organization
- Assisted clients in choosing products according to their needs
- Built customer loyalty through professionalism and friendliness
Receptionist
Riad inna
Essaouira
02.2023 - 04.2023
- Greeted guests warmly upon arrival at the Riad, ensuring a welcoming atmosphere.
- Managed phone calls and inquiries, directing them to appropriate staff members.
- Scheduled appointments and reservations for guests, optimizing front desk operations.
Secretarial intern
Greg Tours
Essaouira
- Reservation Management: Receive and process emails and phone calls for booking cars and transportation services.
- Monitoring customer files: Manage the organization of customer files according to dates and ensure that reservations are carried out smoothly.
- Administrative Management : Assist with daily administrative tasks, including managing emails and filing documents.
Call center
Advance
Marrakech
- Customer information: Inform customers about a French government project and organize appointments according to their needs.
- Inbound and outbound call management : Ensure smooth call management and respond to requests for information.
Education
Tourism And Hospitality Management
BTS
Essaouira 09.2021 - 06.2022
Diploma in Tourism Management
Essaouira Skills
- Excellent customer service and client relations
- Teamwork and collaboration
- Confident, polite, and professional communication
- Adaptable in fast-paced environments
- Problem-solving and conflict resolution
- Professional presentation and positive attitude
Languages
Arabic
First Language
English
Upper Intermediate
B2
French
Upper Intermediate
B2
German
Elementary
A2
Timeline
Saleswoman
Hotel El Fenn
06.2023 - Current
Receptionist
Riad inna
02.2023 - 04.2023
Tourism And Hospitality Management
BTS
09.2021 - 06.2022
Secretarial intern
Greg Tours
Call center
Advance
Diploma in Tourism Management