Ayanna Stirling Cornelius

• Develops and manages provider templates and schedules, ensuring effective coverage for evenings, weekends, and holidays
• Collaborates with the Medical Director to create and distribute on-call schedules and manage coverage adjustments
• Oversees staff compliance with mandatory certifications (e.g., CPR, PPD) and monitors professional productivity through tailored reporting
• Coordinates and evaluates daily staffing needs for nurses, medical assistants, and clerical support, including managing planned and unplanned time off.
• Approves payroll submissions via Workday and supports budget planning in collaboration with the Administrative Director
• Leads performance improvement initiatives, staffing assessments, and capital equipment planning
• Conducts monthly safety audits and responds to patient feedback, developing quality improvement strategies based on trends
• Acts as a liaison with internal departments such as Finance, HR, Clinical Teams, and Compliance

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• Oversaw complex scheduling duties, including surgical appointments and modifications to provider schedules
• Mentored Office and Practice Assistants, helping improve workflow and operational effectiveness
• Responded to patient inquiries and coordinated appointment scheduling, ensuring effective communication and service
• Uploaded and organized patient documents into electronic medical records
• Supported the Supervisor in supervising daily practice operations and staff performance
• Served as the Epic superuser

• Coordinated pre- and post-transplant patient visits, managing insurance authorizations and clinical schedules
• Organized multidisciplinary transplant team meetings and maintained patient records
• Provided high-level administrative support to nursing staff and optimized clinic workflows

• Scheduled diagnostic tests, verified insurance benefits, and coordinated patient appointments
• Trained new hires in Epic EMR and identified areas for ongoing staff development
• Ensured compliance with HIPAA and PHI regulations in daily operations
• Check-in and check-out patients
• Vital signs
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained the patient's medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.

• Streamlined referral processes and managed insurance eligibility verifications
• Coordinated communication between patients, primary care providers, and specialists to ensure seamless care delivery
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors a positive first impression.
• Handled cash transactions and maintained sales and payment records accurately
• Resolved customer problems and complaints.
• Assisted with document scanning and imaging projects to support accurate file backup.
• Identified and corrected inconsistencies in filing systems for increased
• Ran the suboxone clinic