Ayden Silva
Groveland
Summary
Dynamic professional with a proven track record at Ski Bradford, excelling in ski techniques education and customer service. Demonstrated ability to resolve customer complaints efficiently, ensuring a positive experience. Skilled in vessel mooring and teamwork, contributing to seamless operations and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Marina Dock Hand
New England Development
05.2024 - Current
- Responded to customer requests efficiently and with knowledgeable assistance.
- Liaised with customers to determine boat issues and identify problems.
- Fueled Customers boats on the water.
- Monitored and maintained organized work space, confirming efficient operations.
Ski Instructor
Ski Bradford
01.2021 - 01.2025
- Taught skiing techniques to both children and adults, adapting lessons to various skill levels.
- Ensured safety on the slopes, educating students on proper equipment use and mountain safety.
- Led both group and private lessons, tailoring instruction to individual learning styles.
- Provided hands-on coaching and feedback to improve students' confidence and technique.
- Created a fun and engaging learning environment, especially for younger students.
Golf Pro Shop Assistant
Black Swan Country Club
04.2020 - 08.2024
- Administered point of sales applications and trained new team members in customer service and operations details.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
Education
Bachelor of Science - Aeronautical Management And Technology
Arizona Sate University
Mesa, AZ05-2028
Skills
- Vessel mooring
- Dock maintenance
- Groundskeeping
- Ski techniques education
- Group and individual instruction
- Teamwork
- Customer complaint handling
- Customer service
Timeline
Marina Dock Hand
New England Development
05.2024 - Current
Ski Instructor
Ski Bradford
01.2021 - 01.2025
Golf Pro Shop Assistant
Black Swan Country Club
04.2020 - 08.2024
Bachelor of Science - Aeronautical Management And Technology
Arizona Sate University
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