Ayliana C. Espinosa
Springfield
Summary
Motivated individual pursuing nursing school and enrolled in a phlebotomy program. Strong verbal and communication skills. Collaborates well with team members to achieve common goals. Adapts quickly to new challenges, and consistently delivers high-quality work. Thrives in fast-paced environments, and is committed to continuous self-improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operator Services
Baystate Health
Springfield
06.2025 - Current
- Operated multi-line phone system to manage incoming and outgoing calls.
- Assisted customers by providing accurate information and resolving inquiries.
- Directed calls to appropriate departments or personnel efficiently.
- Handled emergency calls swiftly while following established procedures.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Athletic Operations Associate
City of Springfield
09.2023 - 05.2025
- Assist in the necessary preparation to hold scheduled events, and adhere to scheduled facility times.
- Facilitating same-day ticket sales.
- Taking and scanning tickets from all attendees.
- Assist in securing the main entrance of the facility.
Murphys Nutrition
Matty Murphy
03.2024 - 02.2025
- Performed routine cleaning and maintenance tasks to keep work areas safe and operational.
- Making Customers Nutritional drinks.
- Cashier and end of day deposits.
Lifeguard
City of Springfield
06.2021 - 08.2023
- Assisted in emergency response with CPR, AED and emergency management techniques.
- Safeguarded swimmers and visitors with strict enforcement of policies and regulations.
- Maintained required certifications in CPR and basic first aid.
- Compiled daily reports detailing incidents of Swimmers activity.
- Offered first responder medical treatment at outdoor events, ensuring attendee safety.
- Conducted regular checks of water quality and temperature to meet health standards.
- Developed strong communication skills through constant interaction with visitors, staff, and emergency personal.
Education
Associate of Science - Health science
Springfield Technical Community College
Springfield, MA08.2025
Skills
- Multitasking
- Respond to emergencies
- First aid and CPR certification
- Teamwork
- Customer service
- Patient care
- Critical thinking
- Data management
Certification
- Red cross CPR/AED
- Red cross lifeguard
Timeline
Operator Services
Baystate Health
06.2025 - Current
Murphys Nutrition
Matty Murphy
03.2024 - 02.2025
Athletic Operations Associate
City of Springfield
09.2023 - 05.2025
Lifeguard
City of Springfield
06.2021 - 08.2023
Associate of Science - Health science
Springfield Technical Community College
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