Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ayliana C. Espinosa

Springfield

Summary

Motivated individual pursuing nursing school and enrolled in a phlebotomy program. Strong verbal and communication skills. Collaborates well with team members to achieve common goals. Adapts quickly to new challenges, and consistently delivers high-quality work. Thrives in fast-paced environments, and is committed to continuous self-improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operator Services

Baystate Health
Springfield
06.2025 - Current
  • Operated multi-line phone system to manage incoming and outgoing calls.
  • Assisted customers by providing accurate information and resolving inquiries.
  • Directed calls to appropriate departments or personnel efficiently.
  • Handled emergency calls swiftly while following established procedures.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Athletic Operations Associate

City of Springfield
09.2023 - 05.2025
  • Assist in the necessary preparation to hold scheduled events, and adhere to scheduled facility times.
  • Facilitating same-day ticket sales.
  • Taking and scanning tickets from all attendees.
  • Assist in securing the main entrance of the facility.

Murphys Nutrition

Matty Murphy
03.2024 - 02.2025
  • Performed routine cleaning and maintenance tasks to keep work areas safe and operational.
  • Making Customers Nutritional drinks.
  • Cashier and end of day deposits.

Lifeguard

City of Springfield
06.2021 - 08.2023
  • Assisted in emergency response with CPR, AED and emergency management techniques.
  • Safeguarded swimmers and visitors with strict enforcement of policies and regulations.
  • Maintained required certifications in CPR and basic first aid.
  • Compiled daily reports detailing incidents of Swimmers activity.
  • Offered first responder medical treatment at outdoor events, ensuring attendee safety.
  • Conducted regular checks of water quality and temperature to meet health standards.
  • Developed strong communication skills through constant interaction with visitors, staff, and emergency personal.

Education

Associate of Science - Health science

Springfield Technical Community College
Springfield, MA
08.2025

Skills

  • Multitasking
  • Respond to emergencies
  • First aid and CPR certification
  • Teamwork
  • Customer service
  • Patient care
  • Critical thinking
  • Data management

Certification

  • Red cross CPR/AED
  • Red cross lifeguard

Timeline

Operator Services

Baystate Health
06.2025 - Current

Murphys Nutrition

Matty Murphy
03.2024 - 02.2025

Athletic Operations Associate

City of Springfield
09.2023 - 05.2025

Lifeguard

City of Springfield
06.2021 - 08.2023

Associate of Science - Health science

Springfield Technical Community College

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Ayliana C. Espinosa