Ayman El Mir
Tangier
Summary
Experienced IT Systems & Network Administrator with over 9 years managing Windows Server, Linux, Microsoft 365, VMware, and Cisco infrastructures. Expertise in Active Directory, enterprise networking, virtualization, and technical support. Focused on ensuring secure, reliable IT environments while advancing knowledge in cloud technologies and cybersecurity.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior IT Systems & Network Administrator
SystemBase SARL
Tangier, Morocco
05.2017 - Current
- Administered Windows Server environments including Active Directory, DNS, DHCP, and Group Policy (GPO).
- Managed Linux (Ubuntu) servers and enterprise infrastructure services.
- Configured and maintained Cisco routing, switching, LAN, WAN, VLAN, NAT, and VPN environments.
- Deployed, configured, and maintained VMware virtualization infrastructure.
- Administered Microsoft 365 user accounts, permissions, and access management.
- Monitored system performance, availability, and security, enhancing reliability through proactive measures and preventive maintenance.
- Provided Level 1–3 technical support while resolving complex hardware, software, server, and network issues.
- Implemented firewall configurations and network security best practices, safeguarding enterprise infrastructure against potential threats.
- Improved infrastructure reliability through proactive monitoring, preventive maintenance, and continuous system optimization.
- Ensured system availability and operational efficiency by providing high-quality technical support and expediting incident resolution.
IT Support Intern
SystemBase SARL
Tangier, Morocco
02.2017 - 04.2017
- Assisted with installation, configuration, and maintenance of Windows workstations and servers to ensure optimal performance.
- Delivered first-line technical support for hardware, software, and network issues, enhancing user satisfaction.
- Created and managed user accounts in Active Directory to ensure proper access control.
- Supported Cisco network configuration and troubleshooting, ensuring reliable connectivity and system performance.
- Installed and configured operating systems, software applications, and peripheral devices.
- Collaborated with senior IT administrators to maintain secure, reliable, and high-performing IT infrastructure.
- Troubleshot hardware and software issues to resolve bugs, minimising work disruptions.
- Collaborated with the IT team on projects, contributing to the successful implementation of IT solutions.
Education
Bachelor of Science - Network & Systems Administration
National School of Applied Sciences (ENSA)
Tangier, TNG01-2020
Higher National Diploma - Computer Networks & Systems Administration
Specialized Institute of Applied Technology NTIC
Tangier01-2018
Skills
- Windows Server Administration
- Active Directory
- Group Policy (GPO)
- Enterprise Network Administration (DNS, DHCP, TCP/IP)
- Microsoft 365 Administration
- Microsoft Exchange Online
- Cisco Networking
- Routing, Switching, VLAN & VPN
- Firewall & Network Security
- Linux System Administration
- VMware Virtualization
- Cloud Administration
- System Monitoring
- PowerShell
- Veeam Backup
- IT Infrastructure Management
- Technical Support (Level 1–3)
- Troubleshooting
Languages
Arabic
First Language
English
Advanced
C1
French
Upper Intermediate
B2
Certification
- Cisco CCNA (Modules 1–4)
- Windows Server Administration
- Linux Administration
- Microsoft Windows & Microsoft Office Deployment
Timeline
Senior IT Systems & Network Administrator
SystemBase SARL
05.2017 - Current
IT Support Intern
SystemBase SARL
02.2017 - 04.2017
Bachelor of Science - Network & Systems Administration
National School of Applied Sciences (ENSA)
Higher National Diploma - Computer Networks & Systems Administration
Specialized Institute of Applied Technology NTIC