Aymane Ait Ali
Casablanca
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at SpeakUp Language Center showcased my exceptional problem-solving abilities and computer proficiency. By employing critical thinking and de-escalation techniques, I significantly improved loyalty and operational efficiency, embodying a results-driven approach with a blend of key soft and hard skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SpeakUp Language Center
03.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
Front Desk Office Assistant
SpeakUp Language Center
04.2022 - 02.2023
- Expedited invoice processing by accurately entering data into financial management software programs used by the organization "Xero and Quickbooks"
- Served as a reliable point of contact for clients seeking information about company services or products offered.
- Streamlined office communication by accurately directing phone calls, emails, and mail to appropriate staff members.
- Collected deposits, fees, and payments, as well as processing refunds and cancellations
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Contributed to improved team collaboration by providing administrative support during meetings and presentations.
Education
High School Diploma -
Wolsey Hall Oxford
Oxford, UK06.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Appointment Scheduling
- Order Processing
- Microsoft Office Suite
- De-Escalation Techniques
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Aviation - Business
Since childhood, I've had an unwavering passion for aviation and airplanes. The combination of engineering, technology, and the sheer thrill of flight has always fascinated me. This passion has also fueled my interest in the business side of aviation. I've always been drawn to the intersection of aviation and entrepreneurship, and my experiences with two e-commerce businesses have provided me with valuable insights and skills that are transferable to the aviation industry. I am eager to combine my passion for aviation with my entrepreneurial spirit to contribute meaningfully to this dynamic and ever-evolving industry.
Languages
English
Native language
French
Proficient
C2
Arabic
Advanced
C1
Spanish
Beginner
A1
Timeline
Customer Service Representative
SpeakUp Language Center
03.2023 - 06.2024
Front Desk Office Assistant
SpeakUp Language Center
04.2022 - 02.2023
High School Diploma -
Wolsey Hall Oxford
Similar Profiles
Samarth Kumar AryaSamarth Kumar Arya
Social Work Intern at Speakup World FoundationSocial Work Intern at Speakup World Foundation
Marina KryazhevaMarina Kryazheva
Assistant Professor (Full-Time) at Defense Language Institute-Foreign Language CenterAssistant Professor (Full-Time) at Defense Language Institute-Foreign Language Center
Vera GoryatninaVera Goryatnina
Assistant Professor at Defense Language Institute foreign language center (dliflc)Assistant Professor at Defense Language Institute foreign language center (dliflc)