Summary
Overview
Work History
Education
Skills
Driver License
Languages
Timeline
Generic
Ayoub Merbah

Ayoub Merbah

Al-Hoceima,Morocco

Summary

Professional and customer-oriented receptionist with over 2 years of experience providing exceptional administrative and front desk support in dynamic work environments. Skilled in managing daily operations, coordinating schedules, and creating a welcoming atmosphere for clients and visitors. Proficient in handling multi-line phone systems, managing correspondence, and delivering outstanding service to ensure client satisfaction. Proven ability to perform tasks efficiently while maintaining a professional and polished demeanor.

Overview

5
5
years of professional experience

Work History

HEAD RECEPTIONIST

HÔTEL MERCURE QUEMADO RESORT
AL-HOCEIMA
06.2023 - Current

RECEPTIONIST

HÔTEL MERCURE QUEMADO RESORT
AL-HOCEIMA
10.2022 - 06.2023

WAITER

CAFE RESTAURANT LA DORCIA
AL-HOCEIMA
08.2022 - 10.2022

WAITER

HÔTEL MERCURE QUEMADO RESORT
AL-HOCEIMA
05.2022 - 07.2022

STOREMAN

EMBALO SARL
TANGER
12.2021 - 01.2022
  • -Receive incoming merchandise, accept or return it according to company procedures
  • -Prepare the goods to be shipped to carriers or end customers
  • -Complete and check the transport documents for the goods

finance training (Supply department)

HÔTEL MERCURE QUEMADO RESORT
AL-HOCEIMA
10.2021 - 11.2021

WAITER

HÔTEL MERCURE QUEMADO RESORT
AL-HOCEIMA
05.2021 - 09.2021

WAITER

HÔTEL MERCURE QUEMADO RESORT
AL-HOCEIMA
04.2021 - 05.2021

WAITER

HOTEL MIRA PALACE
AL-HOCEIMA
07.2020 - 10.2020

Education

Hotel Management

ISTHT
AL HOCEIMA
01.2021

HIGH SCHOOL -

HIGH SCHOOL ELBADISSI
AL-HOCEIMA
01.2018

Skills

  • Communication Skills : Clear, professional, and friendly verbal and written communication
  • Customer Service : A welcoming attitude and a problem-solving mindset to enhance guest satisfaction
  • Multitasking : Managing calls, guests, and administrative tasks simultaneously
  • Time Management : Prioritizing tasks efficiently in a fast-paced environment
  • Technical Proficiency : Familiarity with reservation systems, emails, and office software
  • Attention to Detail : Ensuring accuracy in bookings, payments, and guest requests
  • Patience & Professionalism : Handling difficult situations calmly and effectively
  • Teamwork : Collaborating with different departments to ensure smooth operations

Driver License

B, 08/01/22

Languages

Arabic
First Language
English
Intermediate
B1
French
Elementary
A2
Spanish
Beginner
A1

Timeline

HEAD RECEPTIONIST

HÔTEL MERCURE QUEMADO RESORT
06.2023 - Current

RECEPTIONIST

HÔTEL MERCURE QUEMADO RESORT
10.2022 - 06.2023

WAITER

CAFE RESTAURANT LA DORCIA
08.2022 - 10.2022

WAITER

HÔTEL MERCURE QUEMADO RESORT
05.2022 - 07.2022

STOREMAN

EMBALO SARL
12.2021 - 01.2022

finance training (Supply department)

HÔTEL MERCURE QUEMADO RESORT
10.2021 - 11.2021

WAITER

HÔTEL MERCURE QUEMADO RESORT
05.2021 - 09.2021

WAITER

HÔTEL MERCURE QUEMADO RESORT
04.2021 - 05.2021

WAITER

HOTEL MIRA PALACE
07.2020 - 10.2020

Hotel Management

ISTHT

HIGH SCHOOL -

HIGH SCHOOL ELBADISSI
Ayoub Merbah