Ayoub Moumni
IT Support -Global Service Desk
Casablanca
Profil professionnel
IT Technician and Consultant with 9 years of experience, I specialize in the installation and maintenance of IT equipment whileensuring efficient technical support. Proactive and solution-oriented, I am committed to delivering high-quality service to users and facilitating the resolution of IT issues.
Vue d'ensemble
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Expérience
IT Support Technician and IT Consultant
Freelance
casablanca
01.2023 - Actuel
- Installation of IT equipment such as PCs and printers, including maintenance interventions and troubleshooting.
- Performing maintenance operations and resolving IT incidents.
- Management of the IT infrastructure: workstations, internet connectivity, servers.
- Remote technical assistance for users.
- Handling and processing user support requests.
IT SUPPORT
Royal Air Maroc
CASABLANCA
01.2019 - 01.2023
- Headquarters and Mohammed V Airport (Amex Project)
- Support IT for internal teams: problem resolution IT, transmission of best practices.
- Precise diagnosis of IT problems encountered by end-users, followed by the formulation of appropriate recommendations
- IT HARDWARE and install SOFTWARE
- Install OS .
IT and Network Technician
Nouha Assurance
01.2016 - 01.2017
- Troubleshooting computers, printers, surveillance cameras
- Ensuring properfunctioning of the IT network
IT Maintenance Technician
Toyota Morocco
01.2015 - 01.2016
- Installation, updates, and maintenance of information systems
- Explain how to configure, secure, and troubleshoot mobile, OS X, and Linux operating systems.
- Install and share a printer in a manner that meets defined requirements.
- Implement basic network, host, and data security.
Formation
Specialized Technician Diploma (DTS) - Computer Network Techniques
ISTA
01.2019 - 01.2021
Technician Diploma - IT Support and Network Maintenance
ISTA
01.2014 - 01.2016
Compétences
Operating Systems: Installation, configuration, and maintenance of Windows, OS X, and Linux
Networking: Cabling, network security (including FortiGate), and SSH/PuTTY administration
Network Fundamentals: Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPN)
Remote Access: Proficient with remote support tools (eg, SSH/PuTTY, TeamViewer, )
End-User Training
Hardware: Installation, maintenance, and troubleshooting of IT equipment
Virtualization: VirtualBox and VMware
Cloud: Cloud technologies, including Veeam backup solutions
Security: System and network security, including basic host and data security
OS Proficiency: Microsoft Windows (XP to Windows 11)
Cabling: IT infrastructure cabling and physical network setup
Problem-Solving: Proactive approach to identifying and resolving technical challenges
Langues
Français
Opérationnel
Anglais
Opérationnel
Arabe
Bilingue
Certificats
MCP(Microsoft Certified Professional).
CCNA (Cisco Certified Network Associate).
ccna 1 Routing and Switching Introduction to Networks.
ccna 2 Routing and SwitchingEssentials.
ccna 3 Routing and SwitchingScaling Networks.
ccna 4 Routing and Switching CCNA connecter les réseaux
IT Essentials
Personnalisé
- Travel
- Sports
- Music
- Cinema
- Japaneseaquascaping
- Photography
Chronologie
IT Support Technician and IT Consultant
Freelance
01.2023 - Actuel
IT SUPPORT
Royal Air Maroc
01.2019 - 01.2023
Specialized Technician Diploma (DTS) - Computer Network Techniques
ISTA
01.2019 - 01.2021
IT and Network Technician
Nouha Assurance
01.2016 - 01.2017
IT Maintenance Technician
Toyota Morocco
01.2015 - 01.2016
Technician Diploma - IT Support and Network Maintenance
ISTA
01.2014 - 01.2016