Ayva Borelli
Auburn
Summary
Highly organized and empathetic professional transitioning from high-volume customer service roles into a public safety career, with Firefighter Recruit training providing a foundational understanding of emergency response protocols. Proven ability to remain calm under pressure and rapidly gather critical information from diverse callers. Dedicated to providing strong communication skills, active listening, and situational assessment to support emergency personnel and provide life-saving assistance.
Key Strengths Highlighted:
• Calm Under Pressure: Directly transferable from managing busy shifts and complex to-go orders.
• Active Listening & Communication: Developed through years of phone-based and in-person customer interactions.
• Emergency Mindset: Acknowledged by the Firefighter Recruit training.
• Multitasking & Organization: Essential for waitressing (handling tables, orders, payments) and crucial for dispatching.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Recruit Firefighter
Leicester Fire Department
Leicester
09.2024 - Current
- Responded to emergency calls and provided immediate firefighting assistance in a timely manner.
- Operated firefighting equipment, including hoses, pumps, and ladders effectively.
- Assisted in educating the community on fire prevention and safety measures.
- Trained continuously to maintain required physical fitness for demanding work.
- Laid hose lines and operated nozzles, pumps, hydrants, and fire extinguishers.
- Collaborated with team members during drills and training exercises for skill enhancement.
Waitress/To Go Specialist
Herbie’s Restaurant
Worcester
06.2020 - Current
- Delivered exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during busy shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Developed positive relationships with regular customers through friendly conversation.
- Managed customer inquiries through phone support to enhance service quality.
- Responded quickly to customer inquiries via email or telephone calls.
Golf Club Waitress/Waitress/Assistant Bartender
Whitinsville Golf Club
Whitinsville
03.2025 - 11.2025
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Managed tables efficiently during busy golf events and tournaments.
Education
Bachelor of Science - Fire Science
Anna Maria College
Paxton, MA 09.2024 - 12.2025
Graphic Communications
Bay Path Regional Vocational Technical High School
09.2016 - 05.2020
Some College (No Degree) - Nursing
Fitchburg State University
Fitchburg, MASkills
- Fire safety education
- Emergency response
- Customer service
- Team collaboration
- Telephone etiquette
- Call handling
- Community engagement
Certification
- APCO Public Safety Telecommunicator Certification
- OSHA 10 Certification
References
References available upon request.
Timeline
Golf Club Waitress/Waitress/Assistant Bartender
Whitinsville Golf Club
03.2025 - 11.2025
Recruit Firefighter
Leicester Fire Department
09.2024 - Current
Bachelor of Science - Fire Science
Anna Maria College
09.2024 - 12.2025
Waitress/To Go Specialist
Herbie’s Restaurant
06.2020 - Current
Graphic Communications
Bay Path Regional Vocational Technical High School
09.2016 - 05.2020
Some College (No Degree) - Nursing
Fitchburg State University