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Associate Principal Engineer

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I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. More so, eager to contribute to team success and further develop professional skills and bring a positive attitude and commitment to continuous learning and growth.

Dynamic customer service professional with over 15 years at MTN, excelling in problem-solving and technical support. Proven track record in enhancing customer satisfaction and loyalty through effective complaint resolution and upselling strategies. Recognized for fostering team morale and implementing quality assurance measures to drive service excellence. I am now looking into taking on a new challenging role that will assist me in realizing my full potential in the company. The lessons learnt along the way have been vital in shaping me to be a dedicated customer obsessed service provider.

References:
Senlot Nkiwane-Previous Supervisor 083 212 5876
Simon Sogo- Previous Manager 083 212 7354
Vusi Radebe-Current supervisor 083 212 3432

Experienced hospitality professional with over 10 years in customer service, concierge, and back-office operations within the tourism industry. Strong ability to manage customer relations, resolve issues, and coordinate with teams to deliver exceptional service. Proven track record of handling reservations, sales, and administrative tasks with attention to detail and efficiency. Fluent in Spanish, English, and conversational French.

Over the past 6 years, I have worked in the BPO industry, supporting companies in sectors such as fintech, healthcare, transportation, e-commerce, and insurance. My experience includes managing client requests, handling account assistance, and overseeing back-office processes to improve customer relationships and enhance company performance. I am confident that I am a strong fit for this position, as I have extensive experience in customer service, problem-solving, and delivering results. I believe that this role will provide valuable experience in navigating that process and furthering my professional development.

AZEDDINE BOURADDAH

Overview

Work History

Back Office Agent

Commercial Agent

Administrative Assistant

Accounting Assistant

Service Agent & Fleet Operator

Education

Italian Language - Certificate - B2

Bachelor's Degree, Business Administration -

Computer Systems Technician - 1st Year

High School Diploma -