Technical Agent and Assets
MAXI LV (LABELVIE)
Fkih Ben Salah
01.2020 - Current
- Repair and maintenance of electrical cabinets and equipment
- Management of service providers
- Technical troubleshooting and issue resolution
- Drive and repair of electrical and thermal handling equipment
- Implemented technical solutions that increased operational efficiency and reduced downtime
- Collaborated with cross-functional teams to troubleshoot and resolve complex issues, resulting in a reduction in average call handling time
- Conducted in-depth analysis of system logs and diagnostic data to identify root causes of technical issues, reducing the need for costly hardware replacements
- Provided training and support to junior agents, resulting in an increase in first-call resolution rates and a decrease in escalations to higher-tier support
