Badr El aala
Electromechanical Technician
Fes
Profil professionnel
Results-driven Operations Executive with hands-on experience in food delivery operations, driver on-boarding and training, dispatch coordination, operational monitoring, and performance improvement. Experienced in managing day-to-day operations, resolving operational issues, monitoring KPIs, and ensuring compliance with company procedures. Previously worked as an Electronical Technician, developing strong technical troubleshooting, problem-solving, and maintenance skills. Reliable, adaptable, and highly motivated to contribute to operational efficiency and continuous improvement .
Vue d'ensemble
4
4
Languages
4
4
years of post-secondary education
8
8
years of professional experience
Expérience
electromechanical technician
Enviropack
Fes
2019.01 - 2019.07
- Performed preventive and corrective maintenance on industrial machinery and production equipment.
- Diagnosed and troubleshot electrical, mechanical, and electromechanical faults.
- Assisted in the installation, adjustment, and maintenance of industrial equipment.
- Conducted regular inspections to identify potential equipment failures and reduce downtime.
- Repaired and replaced defective electrical and mechanical components.
- Monitored machine performance and ensured equipment was operating safely and efficiently.
- Followed maintenance procedures and workplace safety standards.
- Collaborated with the maintenance and production teams to resolve technical issues and minimize production interruptions.
- Recorded maintenance activities and reported equipment issues to the maintenance supervisor.
Onboarding Specialist
Yassir Express
2022.01
- Registered and integrated new delivery drivers into the platform.
- Assigned drivers across different zones to balance coverage and avoid congestion.
- Delivered fast-paced, practical training on the company app, delivery procedures, and compliance.
- Coached drivers on professional communication with restaurants and customers.
- Focused on efficiency and speed, preparing drivers to meet delivery time standards.
- Motivated drivers to adopt best practices and represent the company's values.
Dispatcher
Yassir Express
2023.01
- Coordinated daily delivery operations across multiple cities, especially Fes and Meknes.
- Managed driver shifts and zone coverage to ensure optimal performance.
- Resolved complex operational issues with restaurants and customers in real-time.
- Acted as primary liaison between drivers, restaurants, and clients to maintain smooth service.
- Implemented quick decisions to prevent delays, cancellations, or operational disruptions.
Fraud / Risk Operations Specialist
Yassir Express
2024.01 - 2026.10
- Investigated and resolved fraudulent activities and suspicious orders.
- Successfully eliminated 100% of fraud cases in Fes, Meknes, Kenitra, Rabat, and Casablanca.
- Implemented monitoring procedures that significantly reduced financial losses.
- Trusted with responsibilities above peers for handling critical and sensitive cases.
- Known for reliability, accountability, and professionalism in high-pressure situations.
operation executive
Yassir express
Fes Meknes
2025.08 - Actuel
- Manage daily delivery operations across Fes-Meknes to ensure smooth and efficient service.
- Monitor key operational KPIs, including delivery time, order completion, cancellation rate, and rider performance.
- Coordinate with delivery riders to ensure adequate coverage and operational efficiency during peak hours.
- Monitor and resolve operational issues affecting customers, riders, and restaurant partners.
- Analyze operational performance and identify areas for improvement.
- Collaborate with cross-functional teams to resolve issues and improve the overall customer experience.
- Prepare and follow up on operational reports and performance indicators.
- Support initiatives aimed at improving service quality, delivery efficiency, and overall city performance.
Formation
Baccalaureate - Literature Stream
High School
Fes 2015.01 - 2017.01
Diploma - Electromechanics
Institut de Technologie Appliqu
Fes 2017.01 - 2019.01
Compétences
Hard Skills : Soft Skills :
- Driver On-boarding & Training
- Dispatch & Operations Coordination
- Delivery Operations Management
- Fraud Detection & Risk Management
- Operational Performance Monitoring
- KPI Tracking & Reporting
- Compliance & Process Monitoring
- Problem Solving & Incident Resolution
- Strong Sense of Responsibility
- Reliability & Professionalism
- Strong Work Ethic
- Adaptability & Eagerness to Learn
- Continuous Improvement Mindset
- Teamwork & Collaboration
- Professional Communication
- Problem-Solving & Decision-Making
Informations complémentaires
Interests :
- Technology & Innovation
- Business & Entrepreneurship
- Logistics & Operations
- Personal Development
- Fitness & Sports
- Learning New Skills
Languages
Arabic: Native
Expérimenté (C2)
French:
Intermédiaire
English: Upper-Intermediate (B2)
Intermédiaire
Allemand
Débutant
Chronologie
operation executive
Yassir express
2025.08 - Actuel
Fraud / Risk Operations Specialist
Yassir Express
2024.01 - 2026.10
Dispatcher
Yassir Express
2023.01
Onboarding Specialist
Yassir Express
2022.01
electromechanical technician
Enviropack
2019.01 - 2019.07
Diploma - Electromechanics
Institut de Technologie Appliqu
2017.01 - 2019.01
Baccalaureate - Literature Stream
High School
2015.01 - 2017.01