Opera pms
Badre Rzak
Front Desk And Guest Service Supervisor
Marrakesh
Summary
Dedicated professional and Knowledgeable Front Desk supervisor with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Age : 36 years old
Overview
10
10
years of professional experience
5
5
Languages
Work History
Front Desk Receptionist
La Mamounia Hotel
Marrakesh
10.2019 - 10.2023
- Managing arrivals and departures according to LQA Stand. with luxury and professional manner
- Prepare Welcome letters and explaining Benefits for different loyalty programs (Amex FHR , Leading hotels of the world , Virtuoso....).
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer problems and complaints.
- generating reports for management
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Trained and supervised new staff members in customer service techniques and hotel operations standards
- Enforced policies and procedures to increase efficiency.
Cashiering Team Lead / Front Office
Kenzi Menara Palace
Marrakesh
02.2015 - 09.2023
- Assisted customers by answering questions and fulfilling requests.
- Ensuring Check out process for Groups and individuals
- Exchanging currency
- Making invoices with Guest/company names and other details for Groups and individuals
Assistant Receptionist
Riu Tikida Palace
Agadir
06.2013 - 05.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
Entertainment Staff Member
Mazagan Beach Resort
El Jadida
04.2010 - 08.2011
- Helped organize and manage activities at the Resort
Education
Diploma in Tourism Accomoation Management - Tourism Management
French School of Technical Studies
Marrakesh 10.2007 - 10.2009
Skills
Opera PMS
Mail handling
Problem-solving skills
Clear verbal communication skills
Organization and Time Management
Software
Microsoft office
Timeline
Front Desk Receptionist
La Mamounia Hotel
10.2019 - 10.2023
Cashiering Team Lead / Front Office
Kenzi Menara Palace
02.2015 - 09.2023
Assistant Receptionist
Riu Tikida Palace
06.2013 - 05.2014
Entertainment Staff Member
Mazagan Beach Resort
04.2010 - 08.2011
Diploma in Tourism Accomoation Management - Tourism Management
French School of Technical Studies
10.2007 - 10.2009