Barbara Nalewanski
Easthampton
Summary
Dynamic Administrative Assistant with a proven track record at Mass General Hospital, enhancing workflow efficiency and improving document retrieval. Skilled in data entry and customer service, I implemented process improvements that significantly reduced task completion times while fostering a collaborative team environment. Committed to maintaining confidentiality and delivering exceptional support.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Mass General Hospital
04.2005 - 03.2026
- Coordinated daily administrative operations to enhance workflow efficiency.
- Managed schedules and appointments for multiple executives, ensuring optimal time management.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Collaborated with healthcare teams to streamline patient communication processes.
- Interact with patients to ensure we have healthcare proxy's, to inform them of medicare rights.
- Initiate contracts, generate purchase order requests, process invoices.
- Schedule and maintain time cards via UKG system.
- Trained new staff on office procedures, fostering a knowledgeable team environment.
- Implemented process improvements that reduced administrative task completion times significantly.
- Oversaw inventory management of office supplies, ensuring availability for operational needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate Degree in Business - Business
Greenfield Community College
Greenfield, MA05-1973
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Contracts
- Time Keeper
Accomplishments
- Positioned as key team member to transfer thousands of Medical records from hard copy into new digital database.
- Developed and implemented our scanning of medical charts, which resulted in increased company efficiency and productivity.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Successfully resolved daily customer issues over my past 20 years in medical records as well as in my current position as Administrative Assistant.
- Accomplished the training of personnel to do concurrent scanning through my experience from a second job that was ahead of the curve in concurrent scanning.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of 20 employees.
- Increased office productivity 100% by implementing numerous process improvements.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Completed payroll for staff of 20 direct reports.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Managed inventory and office budgeting for supplies for busy office of 20 employees.
Timeline
Administrative Assistant
Mass General Hospital
04.2005 - 03.2026
Associate Degree in Business - Business
Greenfield Community College