Barbara ( Valentino) Credo
Middleboro
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
All American Assisted Living
Wareham
04.2017 - 07.2021
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled sensitive information in a confidential manner.
- Responded to customer inquiries via phone, email, and in person.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Handled incoming and outgoing mail and packages.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Greeted visitors warmly and directed them to correct personnel or office.
- Greeted visitors to provide information and direct to appropriate personnel.
Antiques Vendor
Self-employeed
07.2005 - 04.2017
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Massachusetts State Worker-Care Giver/Developmental Support Worker
Commonwealth of Massachusetts, Boston, Massachuset
East Bridgewater
01.2002 - 07.2005
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Assisted clients with personal care, such as showering and dressing.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
Community Outreach Assistant
Gosnold-Thorne Clinic
Falmouth/Pocasset
03.2002 - 07.2002
- Coordinated transportation services for clients when needed.
- Participated in neighborhood meetings and facilitated conversations between residents and service providers.
- Compiled monthly reports on outreach activities for management review.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collaborated with social workers to support patients.
Peer Tutor
Bay State College
Boston/Middleboro
01.1999 - 11.2001
- Created lesson plans that were tailored to each student's needs and goals.
- Supported diverse learners by adapting instruction based on individual needs or preferences.
- Counseled struggling students on how best to use available resources in order to succeed academically.
- Assisted students in developing their academic skills and strategies for success.
- Promoted a safe learning environment where all questions are welcomed without judgment or criticism.
- Helped students build confidence in their abilities through positive reinforcement and encouragement.
- Provided individualized one-on-one tutoring sessions to help students understand the material better.
- Supported students by identifying and addressing specific concerns.
Certified Nursing Assistant
Falmouth Hospital
FALMOUTH
07.1996 - 02.1998
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Administered medications as directed by registered nurse or physician.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided emotional support to patients and families during difficult times.
- Participated in educational programs related to nursing assistant skills development.
- Reported changes in patient condition to registered nurse or physician.
- Cleaned and sanitized patient rooms according to established protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Transported patients to treatment units, using wheelchair or stretcher.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Distributed drinking water and nourishment to residents.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Helped residents walk with or without self-help devices.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported non-ambulatory residents in range of motion exercises.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reminded patients to take prescribed medications or nutritional supplements.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Collected specimens from patients for laboratory testing purposes.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Waitress
McGrath's Restaurant
Plymouth
03.1980 - 04.1988
- Took orders for food and drinks and delivered them to guests.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated daily specials to customers.
- Greeted customers and provided menus.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Assisted other wait staff members in times of heavy customer traffic.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted in seating guests at tables or booths.
- Processed payments accurately using cash registers or POS systems.
- Provided accurate change for cash transactions using a cash register system.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Education
Associate of Science - Registered Medical Assisting/Computers Applications
Bay State College
Boston/Middleboro Campus12-2001
Skills
- Microsoft Office
- Customer service
- Appointment scheduling
- Phone etiquette
- Document management
- Conflict resolution
- Front desk operations
- Visitor management
- Time management
- Data entry
- Interpersonal communication
- Professional demeanor
- Attention to detail
- Problem solving
- Organizational skills
- Call routing
- Listening skills
- Mail coordination
- Multi-line telephone systems
- Mail sorting
- Issue handling
- Hospitality services
- Clerical support
- Decision-making
- Verbal and written communication
- Performance improvement
- Filing
- Problem-solving skills
- Cash handling
- Client communication
Certification
- Registered Medical Assistant
Timeline
Front Desk Receptionist
All American Assisted Living
04.2017 - 07.2021
Antiques Vendor
Self-employeed
07.2005 - 04.2017
Community Outreach Assistant
Gosnold-Thorne Clinic
03.2002 - 07.2002
Massachusetts State Worker-Care Giver/Developmental Support Worker
Commonwealth of Massachusetts, Boston, Massachuset
01.2002 - 07.2005
Peer Tutor
Bay State College
01.1999 - 11.2001
Certified Nursing Assistant
Falmouth Hospital
07.1996 - 02.1998
Waitress
McGrath's Restaurant
03.1980 - 04.1988
Associate of Science - Registered Medical Assisting/Computers Applications
Bay State College