Victoria Ross
Weymouth
Summary
Friendly and approachable, with knack for solving customer concerns efficiently and professionally. Familiar with communication techniques and problem-solving skills essential for delivering exceptional customer service. Committed to creating positive customer experiences and fostering long-term relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Jiffy Lube
06.2022 - Current
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Explained charges, fees, terms of sales and service agreements to approximately 20 customers daily..
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
Receptionist
Distinguished Barber Company
06.2021 - 12.2021
- Responded to 25 inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Blue HIlls Regional Technical High School
Canton, MA06.2021
Skills
- Customer Service
- Problem Solver
- Compassionate
- Dedicated
- Dependable
- Responsible
Certification
OSHA Certified
Completed 10 hour Occupational Safety and Health Training Course.
Timeline
Customer Service Advisor
Jiffy Lube
06.2022 - Current
Receptionist
Distinguished Barber Company
06.2021 - 12.2021
High School Diploma -
Blue HIlls Regional Technical High School
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