Basil Morales
Boston
Summary
A dynamic team player with a proven track record in enhancing customer satisfaction through exceptional service and efficient teamwork. Possessing strong financial literacy skills and fluency in Spanish, adept at fostering positive company representation and adapting to fast-paced environments. Excelled in project leadership, streamlining operations to increase productivity. Hardworking and highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
Work History
Barista
Blue Bottle Cafe
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Crew Member
SOULCYCLE
06.2023 - 09.2024
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Worked well with teammates and accepted coaching from management team.
- Maintained an organized work area to ensure efficient operations
- Adhered to company policies and procedures while completing daily tasks
- Fostered teamwork with crew members by collaborating during peak hours to ensure smooth operations.
Barista
PURA VIDA MIAMI
09.2021 - 01.2022
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
Cashier
RICE MEDITERRANEAN KITCHEN
12.2020 - 08.2021
- Operated cash register and accurately processed payments
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Kept up-to-date on new products, services, promotions, and pricing structures
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Cross-trained colleagues on proper use of POS systems for efficient checkout times
Education
Bachelor of Arts (B.A.) - Business
Emerson College
Boston, MASkills
- Problem-Solving
- Positive Company Representation
- Time Management
- Clear Communication
- Teamwork and Collaboration
- Customer Service
- Adaptability
- Financial Literacy
- Project Leadership
- FLUENT IN both English and Spanish
Timeline
Barista
Blue Bottle Cafe
09.2024 - Current
Crew Member
SOULCYCLE
06.2023 - 09.2024
Barista
PURA VIDA MIAMI
09.2021 - 01.2022
Cashier
RICE MEDITERRANEAN KITCHEN
12.2020 - 08.2021
Bachelor of Arts (B.A.) - Business
Emerson College
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