Bassma Hamzaoui

• Providedpersonalized one-on-one Englishlessons to learners of different ages and levelsthrough online platforms.

• Assessedstudentneeds and tailoredlessons to focus on speaking, listening, grammar, and vocabularydevelopment.

• Used digital tools and resources (interactive exercises, video/audio materials) to createengagingvirtuallessons.

• Helpedstudentsimprove communication confidence for academic, professional, and everydaycontexts.

• Monitoredprogress and adjustedlesson content to ensure consistent improvement.

• DeliveredspecializedEnglish courses tailored to hospitality staff at Royal MansourHotel, Casablanca.

• Focused on developing communication skills for customer service, front-desk interactions, food & beverage service, and guest relations.

• Designedrole-play scenarios and dialogues to practice real-life hotel situations (welcomingguests, handlingrequests, resolvingcomplaints).

• Taughtindustry-specificvocabularyrelated to hospitality, tourism, and luxury services.

• Improved staff pronunciation, listeningcomprehension, and speakingfluency for international guest communication.

• Adaptedlessons to different staff roles (reception, housekeeping, restaurant service, management support).

• Monitoredlearnerprogress and provided feedback to enhance confidence in professional interactions.

• Maintained a professional training environmentaligned with the standards of a 5-star luxuryhotel.

• TaughtEnglishacross multiple grade levels, from preschool and kindergarten to earlyprimary (Grade 1 and Grade 3).

• Adaptedteachingmethods to match the developmental stage of each group, shiftingbetween play-based learning for youngerchildren and structuredlessons for olderstudents.

• Introduced age-appropriatevocabulary and languagefunctionsthrough stories, dialogues, and visualmaterials.

• Helpedprimarystudentsdevelopreadingcomprehension, grammarawareness, and writingskills.

• Managed mixed-abilityclassroomswhilemaintaining discipline and engagement.

• Coordinated with otherteachers to alignEnglish instruction with broaderschool objectives.

• TaughtEnglish to childrenaged 4–6 using age-appropriate, interactive methods.

• Developedlesson plans focused on building vocabulary, pronunciation, listening, and speakingskills.

• Usedsongs, stories, games, and role-play to makeEnglish fun and accessible.

• Supportedearlyliteracy by introducingphonics, simple reading, and writingexercises.

• Encouraged confidence in communication throughdaily practice and group activities.

• Adaptedlessons to different learning styles and levelswithin the classroom.

• Assessedprogressinformallythrough observation and adjustedteachingmethodsaccordingly.