Beatrice Ngila
Webster
Summary
Public Health student at the University of Massachusetts Lowell with hands-on experience in intake coordination, patient support, and clinical environments. Experienced in screening, client communication, documentation, and supporting diverse populations. CITI-certified in Social & Behavioral Research. Seeking to leverage my communication skills and problem-solving ability to contribute to patient-centered care and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Tempus Unlimited
Marlboro, MA
05.2025 - Current
- Assist patient with activities of daily living in a home-care setting.
- Provide medication reminders and support adherence to care plans.
- Maintain a clean and safe environment to promote health and well-being.
- Transport patient to medical appointments and communicate health observations appropriately.
Part-Time Key Holder
Hollister Co.
Marlboro, MA
11.2023 - 08.2024
- Lead a team of associates to ensure operational tasks and procedures are successful.
- Managed opening and closing routines in the store.
- Delivered high-level customer service and resolved concerns effectively..
Ultrasound Technician internship
B.B Precious Ultrasound
Northborough, MA
12.2023 - 01.2024
- Checked in patients and verified appointment information.
- Prepared and sanitized exam rooms between procedures.
- Observed prenatal ultrasound procedures and maintained patient confidentiality.
- Scheduled follow-up and new appointments.
Intake Coordinator
Vanderburgh Sober Living
Worcester, MA
11.2021 - 09.2023
- Managed high-volume intake calls for sober living residences.
- Conducted phone screenings to assess applicant eligibility.
- Guided applicants through application processes and coordinated move-ins.
- Maintained confidential client documentation.
Education
Bachelor's Degree - Public Health
University of Massachusetts Lowell
Lowell, MA05-2026
Associate’s Degree - Public Health
Quinsigamond Community College
Worcester, MA12-2023
Skills
- Communication skills
- Intake experience
- Front desk work
- Office 365
- Time management
- Team leadership
- Customer service
- Customer support
- Medical terminology
- Anatomy knowledge
Certification
Social and Behavioral Research Investigators (CITI Program) Sep 2024
LANGUAGES
English - Fluent
Swahili - Fluent
Timeline
Patient Care Assistant
Tempus Unlimited
05.2025 - Current
Ultrasound Technician internship
B.B Precious Ultrasound
12.2023 - 01.2024
Part-Time Key Holder
Hollister Co.
11.2023 - 08.2024
Intake Coordinator
Vanderburgh Sober Living
11.2021 - 09.2023
Associate’s Degree - Public Health
Quinsigamond Community College
Bachelor's Degree - Public Health
University of Massachusetts Lowell