Kathy Dones
Springfield
Summary
Committed Liaison professional looking to serve as company liaison to promote positive business relations with potential vendors and clients. Organized and experienced to complete reports. Strong skills in time management and prioritizing tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Liaison
Tempus Unlimited
Springfield
04.2024 - Current
- Liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
- Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
- Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
- Help resolve inaccuracies or discrepancies related to reporting of activity time
- Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
- Work with applicable parties to address and resolve PCA/DCW payment issues
- Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver Participants and/or PCAs/DCWs.
- Receive visitors and determine their needs and direct them to the appropriate person
- Maintain visitor and ID badge register. Issue ID badges where appropriate
- Deal with inquiries and provide accurate information
- Perform administrative work, including supporting other departments, as needed and as time allows.
- Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
Consumer Relations Representative
Tempus Unlimited
Stoughton
04.2021 - 04.2024
- Answers Consumer Inquires
- Troubleshoots Problems Needing Resolution
- Provides Program Related Resource Information
- Liaison to other departments within the company
- Payroll Department
- Data Entry
PCA Personal Care Assistant
Individual Consumer
Brockton
08.2020 - 04.2021
- Preparing Meals
- Housekeeping
- Helping with Personal Hygiene
- Running Errands
- Providing Companionship
General Office Administrator/ Accounting/ Bdc
Chrysler Jeep Dodge Ram Dealer
Brockton
03.2018 - 02.2019
- Cash receipts
- Daily deposits
- Closing repair orders & parts invoices into accounting
- Some filing and miscellaneous administrative duties
- Data Entry-Excel
- Cashier
- Receptionist- Answering & routing calls
- BDC Scheduling appointments
Waitress/Cashier
Mario's Trattoria
Easton
11.2016 - 03.2018
- Provide Menus
- Taking Orders & Pos
- Server/Serving
- Clean Tables
- Wrapping Silverware
- Salad Prep
- Dressing Prep
- Bread Prep
- Food Prep
- Some Light Cleaning
Sales Representative
Verizon
Stoughton
09.2014 - 10.2016
- Ensure customer satisfaction and resolve all customer issues and concerns.
- Process sales orders and explain the Verizon Wireless services
- Provide information and answer questions on new and current customer accounts
- Troubleshoot and provide positive reassurance on Verizon Wireless products and services.
- Provided outstanding customer service
- Answered product and service related questions
Accounting Clerk
Walmart
Brockton
07.2013 - 08.2014
- Prepared Deposits for Bank
- Record Financial Transaction of Every Register on A Daily Bases
- Stored, Sorted, Retrieved, Summarized and Presented the Information in Various Reports and Analyses for My Organization.
- Up-to-date technology expertise.
Education
GED -
Springfield Technical Community College
Springfield, MASkills
- Customer support
- Microsoft Excel
- Microsoft Teams
- Microsoft Word
- Cash handling
- Order Entry
- Patient service
- Customer service
- Dealership experience
- HIPAA
- Typing
- Microsoft Outlook
- Payroll
- Pharmacy Technician Experience
- Computer operation
- Front desk - Front desk experience (3-5 years)
- Meal Preparation
- Home Care
- Caregiving
- Working with people with disabilities
- Computer literacy
- POS
- Data Entry
- Databases
- Multitasking
- Microsoft Office
- Outbound calling
Certification
Driver's License, Class D
Languages
Spanish, Bilingual
Personal Information
Willing To Relocate: Anywhere
Timeline
Regional Liaison
Tempus Unlimited
04.2024 - Current
Consumer Relations Representative
Tempus Unlimited
04.2021 - 04.2024
PCA Personal Care Assistant
Individual Consumer
08.2020 - 04.2021
General Office Administrator/ Accounting/ Bdc
Chrysler Jeep Dodge Ram Dealer
03.2018 - 02.2019
Waitress/Cashier
Mario's Trattoria
11.2016 - 03.2018
Sales Representative
Verizon
09.2014 - 10.2016
Accounting Clerk
Walmart
07.2013 - 08.2014
GED -
Springfield Technical Community College