Bella Priolisi
Methuen
Summary
Dynamic hospitality professional with a proven track record at Eddie’s Vs, excelling in customer service and upselling techniques. Demonstrated strong multitasking and decision-making skills, enhancing guest experiences and significantly boosting sales. Committed to fostering teamwork and maintaining high service standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Waitress
Eddie’s Vs
06.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Personal Assistant
Cataleya Catania
05.2022 - 12.2023
- Respond to inquiries via phone and email.
- Managed itineraries and bookings.
- Coordinated scheduling of meetings.
- Arranged merchandise within boutiques.
- Coordinated shipments
- Handled various errands promptly.
- Crafted and scheduled engaging posts across platforms.
Host
La Fina
01.2022 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Phone skills
- Social media skills for the restaurant page
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Methuen High School
Methuen, MA05.2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Decision-making
- Attention to detail
- Hospitality service expertise
- Memory retention
- Active listening
- Time management
- Sales
- Relationship management
Timeline
Waitress
Eddie’s Vs
06.2023 - Current
Personal Assistant
Cataleya Catania
05.2022 - 12.2023
Host
La Fina
01.2022 - 05.2023
High School Diploma -
Methuen High School
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