Ben Seager
Brighton
Summary
Dynamic professional with a proven track record at Blue Cross Blue Shield of Massachusetts, excelling in data accuracy and regulatory compliance. Skilled in data analysis and problem-solving, I enhanced operational efficiency and supported team collaboration. Adept at using Microsoft Excel to drive insights and improve processes, I am committed to delivering impactful results.
Overview
3
3
years of professional experience
Work History
Enrollment Processor
Blue Cross Blue Shield of Massachusetts
08.2024 - Current
- Processed enrollment applications efficiently, ensuring accurate data entry and compliance with regulatory standards.
- Resolved enrollment errors, updated member records, and ensured data accuracy across internal systems.
- Collaborated with cross-functional teams to enhance overall efficiency.
- Maintained up-to-date knowledge of healthcare regulations affecting enrollment processes.
- Provided support in training new team members on enrollment protocols and best practices.
Process Control Associate
Blue Cross Blue Shield of Massachusetts
06.2023 - 08.2024
- Opened, sorted, and accurately distributed incoming documents to ensure compliance with CMS regulatory timelines.
- Supported daily operational tasks to ensure efficient workflow and adherence to company protocols.
- Monitored and escalated aged or time-sensitive documents to prevent regulatory non-compliance.
- Supported special projects through cross-training on various enrollment functions.
Engagement Data Analyst Summer Intern
Massachusetts Department of Transportation
05.2022 - 09.2022
- Designed, developed, and maintained a comprehensive database to support employee initiatives and identify process improvement opportunities.
- Built a scalable reporting infrastructure to deliver real-time insights into departmental KPIs and performance metrics.
- Conducted descriptive, comparative, and regression analysis to uncover trends, forecast outcomes, and support data-driven decisions.
- Presented findings through clear data visualizations and reports, tailoring insights to key stakeholders across the organization.
Education
Big Data & Business Analytics
Suffolk University
Boston, MA05-2023
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Microsoft Excel
- Pivot Charts
- Data Analysis
Timeline
Enrollment Processor
Blue Cross Blue Shield of Massachusetts
08.2024 - Current
Process Control Associate
Blue Cross Blue Shield of Massachusetts
06.2023 - 08.2024
Engagement Data Analyst Summer Intern
Massachusetts Department of Transportation
05.2022 - 09.2022
Big Data & Business Analytics
Suffolk University
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