Summary
Overview
Work History
Education
Skills
Education
Timeline
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Benetta Bestman

Worcester

Summary

Compassionate healthcare professional with experience as a Certified Nurse Assistant (CNA) and in scheduling operations. Skilled in providing quality care to seniors and adults with complex health needs. Strong collaborator with interdisciplinary teams to improve patient access and service delivery. Detail-oriented and focused on enhancing efficiency in healthcare settings.

Overview

10
10
years of professional experience

Work History

Scheduling Coordinator

Golden Rule Caregivers
Worcester
01.2023 - Current
  • Communication: I acted as the primary point of contact between patients and staff regarding scheduling inquiries, changes, and confirmations via phone, email, or in person.
  • Collaboration: worked closely with healthcare providers, administrative staff, and management to optimize scheduling processes, and resolve any conflicts or issues that may arise.
  • Patient Support: Assisted patients with their scheduling needs, ensuring a positive experience.
  • Compliance: Ensure that all scheduling practices comply with company policies, regulations, and healthcare standards.

CNA

Common Wealth Caregivers
01.2015 - 09.2023
  • Checked patient vitals, such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate, attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines, while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

Education

Certificate - HIPAA

North American Learning Institution
Online
08.2024

Certificate Of Completion - Blood Borne Pathogens

American Red Cross
Online
08.2024

Some College (No Degree) - Sterile Processing Technician

Quinsigamond Community College
670 West Boylston St

Associate Of Arts - Accounting’s

Stella Mari’s Polytechnic
Monrovia Liberia

Skills

  • scheduling operations
  • Conflict resolution
  • Computer literacy
  • Professionalism
  • Record keeping
  • Time management abilities
  • HIPAA compliance
  • Interdisciplinary collaboration
  • Detail-oriented and analytical
  • Patient access facilitation
  • Patient support
  • Time management
  • Strong communication skills

Education

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Timeline

Scheduling Coordinator

Golden Rule Caregivers
01.2023 - Current

CNA

Common Wealth Caregivers
01.2015 - 09.2023

Certificate - HIPAA

North American Learning Institution

Certificate Of Completion - Blood Borne Pathogens

American Red Cross

Some College (No Degree) - Sterile Processing Technician

Quinsigamond Community College

Associate Of Arts - Accounting’s

Stella Mari’s Polytechnic

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Benetta Bestman