Benjamin Burrell
Raynham
Summary
Hardworking employee enthusiastic about learning in the Automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Auto Technician
Group 1 Auto
11.2023 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
Service Advisor
BOCH Honda
10.2022 - 11.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Advisor
Group 1
04.2021 - 10.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Auto Technician
Boch Automotive
10.2008 - 04.2021
- Tested vehicle components and systems to identify issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
Automotive Technician
Bournes Auto
03.2006 - 10.2009
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
Automotive Technician
Rodmanford
05.2001 - 03.2006
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
Associate of Science - Automotive Technology
New England Institute of Technology
East Greenwich, RI06.2000
High School Diploma -
Southeastern Technical Institute
South Easton, MA06.1998
Skills
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Customer Service
- Mechanical Aptitude
- Work Order Interpretation
- Recall Monitoring
- Patient and Empathetic
- Telephone Reception
- Computer Proficiency
- Handling Customer Complaints
Timeline
Auto Technician
Group 1 Auto
11.2023 - Current
Service Advisor
BOCH Honda
10.2022 - 11.2023
Service Advisor
Group 1
04.2021 - 10.2022
Auto Technician
Boch Automotive
10.2008 - 04.2021
Automotive Technician
Bournes Auto
03.2006 - 10.2009
Automotive Technician
Rodmanford
05.2001 - 03.2006
Associate of Science - Automotive Technology
New England Institute of Technology
High School Diploma -
Southeastern Technical Institute
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