Benjamin DiNapoli
Reading
Summary
Dynamic professional with strong customer service skills and a positive attitude. Experienced in fostering relationships and promoting teamwork to enhance learning, customer experiences, and morale. Music Business student looking to better understand the industry.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Reading Public Schools
Reading, MA
04.2023 - Current
- Adapted instructional materials for various learning styles and abilities.
- Developed and implemented lesson plans to meet diverse student needs.
- Managed classroom behavior and maintained a positive learning environment.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Brand Representative
Hollister.Co
Burlington, MA
05.2025 - 09.2025
- Assisted in driving brand engagement through customer interactions and product promotions.
- Maintained visual merchandising standards to enhance store presentation and customer experience.
- Educated customers on product features, benefits, and brand values to improve sales effectiveness.
- Collaborated with team members to execute promotional events and boost foot traffic in-store.
- Monitored inventory levels and assisted in restocking merchandise to ensure availability for customers.
- Adapted quickly to changing store initiatives and contributed positively to team dynamics.
- Completed floorsets, filled floor, and rang up customers.
Sales Associate
Starbucks
North Reading, MA
08.2021 - 03.2023
- Delivered exceptional customer service by efficiently processing orders and managing transactions.
- Collaborated with team members to meet sales goals and improve overall store performance.
- Utilized POS systems for accurate cash handling and inventory management.
- Implemented process improvements that streamlined operations and increased efficiency during peak hours.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Music Business
Berklee College of Music
Boston, Massachusetts, MA05-2027
High School Diploma -
Reading Memorial High School
Reading, MA06-2023
Skills
- Customer service / Interaction
- Critical thinking
- Relationship building and management
- Inventory Maintenance
- Friendly, positive attitude
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Music / Radio Management & Marketing
- Social Media Strategy
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Participating in fundraising events to support local charities, schools, or community projects
- Songwriting / Music Production
Timeline
Brand Representative
Hollister.Co
05.2025 - 09.2025
Substitute Teacher
Reading Public Schools
04.2023 - Current
Sales Associate
Starbucks
08.2021 - 03.2023
Bachelor of Arts - Music Business
Berklee College of Music
High School Diploma -
Reading Memorial High School