BENJAMIN NICOLAS
Randolph
Summary
Sales Associate
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients.
Resourceful Senior Personal Banker known for high productivity and efficient task completion. Skilled in relationship building, financial planning, and risk management. Excel in communication, problem-solving, and adaptability, ensuring exceptional service and tailored banking solutions for clients.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Personal Banker
South shore bank
Braintree
04.2025 - Current
- Assisted clients with account inquiries and banking transactions.
- Developed personalized banking solutions to meet client financial needs.
- Educated customers on bank products and services for informed decisions.
- Resolved client concerns promptly to ensure satisfaction and loyalty.
- Performed daily transactions such as cash deposits, check cashing, loan payments and money orders.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.
- Educated customers on available banking products such as credit cards, debit cards and online banking services.
- Assisted customers with opening new accounts, making deposits, withdrawals and transfers in accordance with banking regulations.
- Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
- Assisted and advised customers on using online and mobile banking systems.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Bank Teller
TruNorth bank
Braintree
06.2024 - 04.2025
- Processed customer transactions quickly and accurately at TruNorth Bank.
- Assisted customers with account inquiries and provided detailed information.
- Maintained cash drawer accuracy and balanced daily transactions.
- Resolved customer complaints efficiently to ensure satisfaction and retention.
- Adhered to compliance regulations while handling sensitive financial information.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
Sales Associate
Ikea
Stoughton
06.2021 - 11.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Processed transactions accurately and efficiently at the cash register.
- Maintained store displays to ensure an appealing shopping environment.
- Trained new associates on store policies and best practices for sales support.
- Participated in team meetings to discuss sales goals and customer feedback.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
General Merchandiser
Target
Stoughton
06.2019 - 08.2021
- Managed product displays to enhance customer engagement and shopping experience.
- Assisted in inventory management by tracking stock levels and replenishing items.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Engaged with customers to provide product information and address inquiries.
- Trained new staff on merchandising techniques and store policies effectively.
- Organized product displays in retail stores according to company guidelines.
- Assisted customers with product selection and answered inquiries about product features.
Education
Bachelor of Science - Finance
Bridgewater State University
Bridgewater, MA 07.2021 - 04.2026
High School Diploma -
Holbrook jr sr highschool
Holbrook, MASkills
- Time Management
- Stocking and Replenishing
- Verbal Communication
- Social Perceptiveness
- Excellent People Skills
- Customer Service
- Cash Handling Accuracy
- Customer relationship management
- Conflict resolution
- Team collaboration
- Attention to detail
- Positive attitude
- Branch operations
- Banking policies and procedures
- Rapport building
Timeline
Senior Personal Banker
South shore bank
04.2025 - Current
Bank Teller
TruNorth bank
06.2024 - 04.2025
Bachelor of Science - Finance
Bridgewater State University
07.2021 - 04.2026
Sales Associate
Ikea
06.2021 - 11.2023
General Merchandiser
Target
06.2019 - 08.2021
High School Diploma -
Holbrook jr sr highschool