Bentahir Afaf

• Reading and interpreting of profit and loss statements
• Development of standard operating procedures for hospitality employees
• Provide customer service to guests
• Conception and execution of marketing events
• Complaint resolution and problem solution
• Hiring and training of hospitality employees

• served as a Hotel Management Trainee under the supervision of the General Manager.
• Assisted supervising hotel manager with interviewing new employees.
• Learned how to successfully manage a four-star hotel .
• Successfully tracked costs and provided hotel administration.
• Ensured staff provided exceptional customer service to guests.

• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Negotiated with vendors to achieve most favorable terms.

-Consulted with clients to determine objectives and requirements for events, such as meetings, conferences, and conventions.

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-Conducted post-event feedback and reports to identify potential areas of improvement.

• Conducted staff meetings pre-shift and prior to events to communicate pertinent changes and direct them accordingly
• Held direct accountability for overall set-up, break-down cleaning and food and beverage presentation and specifications for all company events& duties
• Promoted company onboard products, codeshares and facilities through regularly interacting with guests
• Trained new and existing employees to perform efficiently and effectively
• Resolved problems skillfully in strategic and operational areas and provided service recovery when needed in a challenging environment
• Elevated gross sales onboard, and made daily budget analysis and cost planning to avoid wastage.

• Had set rules and regulations in the school premises and made sure they are respected
• Examined student’s application forms and made closing interviews with the selected ones
• Prepared budgets and made payment plans for students
• Developed school programs and monitored student’s educational progress
• Managed career counseling and administered record keeping.

• Ensured the safety and comfort of all passengers on board flights
• Improved and reorganized service operations in an efficient manner to specifically cater to customers' needs while leading a team
• Handled in-flight duty free sales and transactions
• Sold and marketed products of different companies during flight
• Improved the ability to adapt to different team dynamics while working with individuals from varied backgrounds, goals and age groups
• Dealt with high-net worth individuals in a professional and mature manner.

• Mission:
• Translated legal and commercial documents.