Berkellil Youssef
Casablanca
Summary
Experienced in Systems Administration with 6 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
7
7
years of professional experience
9
9
Certification
Work History
Installation Technician and Team Leader
Maroc Telecom
2017.08 - 2023.05
- Worked with users to determine areas of technology in need of improved usability.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Attended meetings to deliver status reports to key stakeholders.
- Provisioned new software and hardware for use, following established security policies.
- Configured and tested Windows Server operating systems with roles features.
- Managed onboarding and offboarding of employees.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Completed reports detailing network and systems performance and downtime issues.
- Drove continuous improvement of IT governance processes.
Webmaster
GDGSR – IPSE
2016.09 - 2017.06
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Conceptualized, planned and executed original designs for wide range of website properties.
- Engaged with clients to plan and optimize site issues and queries.
- Troubleshot issues with websites and fixed scripting and use issues.
- Adhered to SEO best practices while designing sites.
- Applied emerging technologies to update and maintain site applicability.
- Developed technical solutions required to accommodate specific user-facing assets
- Managed over 50 customer and administration staff calls per day.
- Employed Semantic Code Search and other technology to make line-code repairs and optimize corporate presence.
Education
Master of Science - IT Project Manager
Federation of Education in Europe
Switzerland10.2018
Bachelor of Science - IT And Networks
Federation of Education in Europe
Switzerland06.2017
Associate of Applied Science - Computer Network Technician
Specialized Institute of Applied Technology
Morocco07.2016
Skills
- Server Improvements
- Hardware Provision Management
- Project Management
- Technical Support
- Microsoft Windows Server Administration
- Network Migration
- Defect Detection and Resolution
- Technical Writing
- Technical Analysis
- Infrastructure Updates
- System Administration
- Windows Operating System
- VMware ESXi
Certification
- Risk Management.
- Change Management.
- Leadership and Team Development
- Basics of Project Management
- IT Service Management Foundation based on ISO/IEC 20000
- ITIL® Foundation IT Service Management
- Microsoft Professional. (MCP)
- Microsoft® Technology Specialist: Windows Server 2008 Active Directory,Configuration.
- Microsoft® Solutions Associate: Windows Server 2008
Languages
French
Native language
English
Proficient
C2
Timeline
Installation Technician and Team Leader
Maroc Telecom
2017.08 - 2023.05
Webmaster
GDGSR – IPSE
2016.09 - 2017.06
Master of Science - IT Project Manager
Federation of Education in Europe
Bachelor of Science - IT And Networks
Federation of Education in Europe
Associate of Applied Science - Computer Network Technician
Specialized Institute of Applied Technology
- Risk Management.
- Change Management.
- Leadership and Team Development
- Basics of Project Management
- IT Service Management Foundation based on ISO/IEC 20000
- ITIL® Foundation IT Service Management
- Microsoft Professional. (MCP)
- Microsoft® Technology Specialist: Windows Server
- 2008 Active Directory,Configuration.
- Microsoft® Solutions Associate: Windows Server 2008
Similar Profiles
Yassine ABIDARYassine ABIDAR
Branch Director at Maroc TelecomBranch Director at Maroc Telecom
Jihane AzirarJihane Azirar
Director of Telecommunications at Maroc TelecomDirector of Telecommunications at Maroc Telecom
Chaymae BouchfarChaymae Bouchfar
Bilingual Customer Service Representative Agent at Maroc TelecomBilingual Customer Service Representative Agent at Maroc Telecom