BERNARDO SANTANA

Energetic and results-driven manager with demonstrated success at MiniBites, specializing in team coordination and customer experience. Boosted customer loyalty by ensuring clear communication and promptly addressing concerns. Proficient in strategic thinking and sales strategies, creating a supportive team culture that encouraged strong client retention and repeat visits.

One of my key accomplishments at MiniBites was improving the production and delivery process of one of our main products, resulting in greater efficiency and customer satisfaction. I also created and programmed the company's website from scratch, giving us a stronger online presence and improving customer engagement.

Additionally, I take great pride in the work environment I cultivated. While often overlooked, I believe that a comfortable and trusting atmosphere is essential for a team's success. I made it a priority to ensure that my team felt supported, valued, and motivated to perform at their best and the positive results reflected that effort.