Summary

Overview

Work History

Education

Skills

Timeline

Bernice Ortega

Lawrence

Summary

Driven Supervisor of Operations at Sodexo, adept in team development and maintenance oversight, significantly enhanced customer satisfaction through effective dispute resolution and high-quality service delivery. Demonstrated exceptional patience, empathy, and organizational abilities, ensuring child safety and promoting positive social interactions. Excelled in staff evaluation and recruitment, embodying reliability and punctuality.

Overview

10

10

years of professional experience

Work History

Supervisor of Operations

Sodexo

08.2014 - Current

Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Ensured child safety through diligent supervision and adherence to established protocols.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
Maintained detailed records of each child''s developmental milestones, sharing this information with parents regularly.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.

Education

High School Diploma -

Lawrence High School

Lawrence, MA

Skills

Team Development
Maintenance Oversight
Staff Evaluation
Recruitment and hiring
Patience and Empathy

Reliability and punctuality
Organizational abilities
Professional boundaries
Activity Planning

Timeline

Supervisor of Operations

Sodexo

08.2014 - Current

High School Diploma -

Lawrence High School