Bernika Lima
Worcester
Summary
Licensed Esthetician with a strong background in hospitality operations, client experience, and team leadership. Experienced in delivering personalized skincare services, building client relationships, and driving product and service sales. Proven ability to manage high-pressure environments, perform financial operations, and provide exceptional guest experiences across multiple Marriott properties. Passionate about beauty, wellness, and results-driven care. Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor & Manager on Duty
AC Hotel by Marriott, Hampton Inn, & Courtyard by Marriott
Worcester
11.2024 - Current
- Oversee overnight operations across multiple Marriott-affiliated properties
- Perform nightly audits, financial reconciliation, and revenue reporting
- Serve as Manager on Duty, resolving guest and operational issues independently
- Manage reservations, front desk operations, and guest service recovery
- Maintain brand standards, safety, and seamless shift transitions
Behavioral Therapist
Services for Behavioral Solutions
Worcester
11.2024 - 01.2026
- Provide individualized behavioral support using client-centered communication
- Implement and track behavior intervention plans
- Strengthen communication, patience, and problem-solving skills in diverse client situations
- Maintained accurate documentation of client progress and treatment adjustments.
Customer Service & Management Roles
Sally Beauty, Dunkin’ Donuts, Music City Gyros
Worcester, MA & Clarksville, TN
08.2022 - 08.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Licensed Esthetics - Worcester, MA
Rob Roy Academy
Worcester, MA07.2025
High School Diploma -
Claremont Academy
Worcester, MAWorcester, MA
Skills
- Facials & Skincare Treatments
- Skin Analysis
- Client Consultation
- Product Knowledge & Sales
- Time management
- Behavioral support
- Effective communication
- Night Audit & Financial Reporting
- Manager on Duty (MOD) Experience
- Team Leadership
- Conflict Resolution
- Multilingual Communication
- Social Media Marketing
- Microsoft Office
- Customer service
Certification
Licensed Esthetician, Massachusetts
Relocation
Miami, FL
Timeline
Night Auditor & Manager on Duty
AC Hotel by Marriott, Hampton Inn, & Courtyard by Marriott
11.2024 - Current
Behavioral Therapist
Services for Behavioral Solutions
11.2024 - 01.2026
Customer Service & Management Roles
Sally Beauty, Dunkin’ Donuts, Music City Gyros
08.2022 - 08.2025
Licensed Esthetics - Worcester, MA
Rob Roy Academy
High School Diploma -
Claremont Academy