Summary
Overview
Work History
Education
Skills
Awards
Extracurrucular Activites at Emerson College
Timeline
Generic

Bethany Hanson

Boston

Summary

Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Hardworking, passionate, and highly motivated student that works well in both individual and team capacities.

Overview

5
5
years of professional experience

Work History

Barista Shift Lead

Scooters
05.2024 - Current
  • Shift lead (managing daily operations of the business and staff)
  • Brew espresso and added syrups and steamed milk to craft specialty drinks for customers.
  • Maintain clean and healthy environment by following proper safety and sanitation regulations.
  • Welcome customers and answer questions regarding menu items and preparation methods.
  • Collaborate with team members to ensure a positive customer experience from start to finish.
  • Train and supervise barista workers to maintain and uphold store policies.
  • Handle and resolve customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Serve customers quickly and efficiently and created strategies to prevent delays.
  • Present and explain drink menu, answering questions to educate customers.

Barista

Starbucks
10.2024 - 05.2025
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, and utensils daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Will return to position upon arrival to Emerson College in Jan 2026

Cashier/Customer Service

Magic Morpho
08.2023 - 05.2024
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Provided efficient and courteous service to customers in a premier rock and crystal store where customers could explore their spiritual world and enhance their well-being.

Certified Pharmacy Support Person

Donlon's Pharmacy
05.2022 - 08.2023
  • Assisted in the nontechnical functions of the pharmacy.
  • Arranged and restocked displays and merchandise racks to maintain store appearance.
  • Monitored customer traffic and proactively addressed potential issues.
  • Offered assistance to customers in locating desired items.
  • Utilized point of sale system to process payments and transactions.
  • Developed and maintained a positive working relationship with customers.

Cashier/Customer Service

Culver's Restaurant
01.2021 - 05.2022
  • Operated cash register and accurately processed payments.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Provided efficient and courteous service to customers.
  • Delivered orders to kitchens and picked up and serve food when it is ready.
  • Communicated with customers regarding orders, comments, and complaints.
  • Took customer's orders at drive thru.

Education

Writing, Literature And Publishing

Emerson College
Boston, MA
05-2028

Skills

  • Customer Service
  • Attention to Detail
  • Strong Work Ethic and Dependable
  • Team Oriented
  • Good communication skills
  • Multitasking
  • Teamwork and Collaboration

Awards

Silver Cord Volunteer Award Recipient (Fulfilled 225 of volunteer hours in high school)

Luther College Semifinalist Recipient Dorian Solo Competition (1000 students participated-final round did not occur due to impending weather)

Iowa State Solo and Group Ensembles with multiple 1 Ratings

National Honor Society

Iowa All State Large Group High School Speech top Recipient in the state in Musical Theater 2024

Extracurrucular Activites at Emerson College

Emertainment Monthly

Timeline

Barista

Starbucks
10.2024 - 05.2025

Barista Shift Lead

Scooters
05.2024 - Current

Cashier/Customer Service

Magic Morpho
08.2023 - 05.2024

Certified Pharmacy Support Person

Donlon's Pharmacy
05.2022 - 08.2023

Cashier/Customer Service

Culver's Restaurant
01.2021 - 05.2022

Writing, Literature And Publishing

Emerson College

Similar Profiles

CREATE PROFILE
Bethany Hanson