Sushma Potteti
Methuen
Summary
Versatile Data Systems Administrator with a proven track record at Clemenger Group Ltd, excelling in data security and administrative management. Demonstrated leadership in project completion and adept at fostering team performance. Skilled in system and network administration, ensuring optimal data protection and efficiency.
Overview
4
4
years of professional experience
Work History
Data Systems Administrator
Clemenger Group Ltd
09.2018 - 03.2020
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Created and updated database designs and data models.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Set up and controlled user access levels across databases to protect important data.
- Conducted tests to identify issues and make necessary modifications.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Implemented security measures to protect vital business data.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Obtained scanned records and uploaded into database and drafted reports for upper management as directed.
- Organized, sorted and checked input data against original documents.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Added documents to file records and created new records to support filing needs.
Customer Service Representative
Dominos Pizza Inc.
01.2016 - 08.2018
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book and calls to provide customers with access to relevant order information.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Master of Science - Network Systems
Swinburne University of Technology
Melbourne, Australia12-2017
Bachelor of Science - Electrnoics And Communication Engineering
Anna University
Chennai, India05-2014
Skills
- Data security
- Backup and recovery
- System administration
- Network administration
- Typing 50 wpm
- Transcribing Documents
- Compiling data
- Microsoft Office proficiency
- Administrative Management
Timeline
Data Systems Administrator
Clemenger Group Ltd
09.2018 - 03.2020
Customer Service Representative
Dominos Pizza Inc.
01.2016 - 08.2018
Master of Science - Network Systems
Swinburne University of Technology
Bachelor of Science - Electrnoics And Communication Engineering
Anna University
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