Bianabel Oviedo
Newton,MA
Summary
Dynamic healthcare professional with a proven track record at MassGeneral Home Hospital, specializing in healthcare management and medical terminology. Recognized for enhancing patient care quality through exceptional scheduling and organizational skills, which lead to improved patient satisfaction. Bilingual in English and Spanish, facilitating effective communication with diverse patient populations and fostering an inclusive environment. Proficient in Microsoft Office and EPIC, contributing to operational efficiency and streamlined processes within the healthcare setting. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse
Pilgrim Rehabilitation & Skilled Nursing Center
03.2025 - Current
- Deliver high- quality nursing care to residents in short-term rehabilitation, long- term care, and hospice.
- Administer medications, treatments and therapies in accordance with physicians orders, facility protocols, and state regulations.
- Educate residents and families on disease management, post- discharge care, and healthy lifestyle practices to support long term recovery and well being.
- Ensure compliance with infection control standards, HIPPA, and nursing accurate and timely documentation.
- Mentor and support team members, fostering a collaborative team culture and high standards of patient care.
Admin Coordinator
MassGeneral Home Hospital
08.2024 - 03.2025
- Assisted patients with registration processes.
- Organized patient charts, ensuring accurate labels.
- Manage morning check-in processes, assigning tasks as needed.
- Cleared patients from operating room and transferred to available bed units.
- Assisted charge nurse in daily operations.
- Dispatched X-ray documents as needed.
- Ensure next day schedules are confirmed through calls.
- Analyzed and deconstructed medical record charts.
Patient Assistant II
MassGeneral Brigham Hospital
03.2021 - 08.2024
- Verbal and written communication
- Scheduling and calendar management
- Organizational skills
- Fluent in English
- Fluent in Spanish
- Certified in Basic Life Support
- Work Planning and Prioritization
- Meeting coordination
Registration Coordinator
Newton-Wellesley Hospital
11.2020 - 03.2021
- Monitored inventory levels and ordered additional supplies as needed.
- Coordinate admin tasks to enhance team efficiency and patient care quality.
- Coordinated follow-up appointments, supporting seamless patient transitions.
- Coordinated regular team huddle arrangements using Outlook.
- Dispatched pharmacy report for morning medication collection.
- Contacted pharmacy to arrange for medication dispensing.
- Ensure proper supplies are prepared in medical bins for patients.
- Provided necessary health kits to arriving patients.
- Managed initial patient admissions.
- Welcomed patients and family members, supplying further information as needed.
Patient Experience Representative
Boston Children's Hospital
11.2019 - 03.2021
- Greet and direct patients, families and visitors
- Help them with their questions and needs
- Monitor daily schedule and patient flow to improve resource utilization and patient experience
- Book sleep spaces if needed for families
- Update Alice, EPIC and Patient locator sheet for nurses and doctors
- Collect and organize medical records, information, materials and supplies that are required for admissions or encounters
- Prepare requisitions and other standard forms requested by clinician or supervisor
- Answer, screen, and transfer telephone calls
- Record and forward messages and call for urgent information or services
Administrative Assistant II
Brigham & Women's Ambulatory Care Center
11.2018 - 12.2019
- Handled and allocated items for patients during recuperation period.
- Provided regular status checks on patients for families.
- Handle daily light-duty tasks at the desk.
- Recorded patient information promptly on contact card upon entry.
- Directed all phone calls with professionalism.
- Assisted hospital staff promptly as needed during high-demand periods.
- Facilitated access to interpreters for healthcare providers.
- Ensured accurate communication of NPO guidelines and transfer concerns to appropriate healthcare staff.
- Maintained operational standards for phlebotomy procedures.
- Carried out 'homework' tasks and performed closing operations in Pre-op.
Administrative Assistant II
Beth Israel Deaconess Medical Center
12.2017 - 11.2018
- Maintain files of correspondence and records in an organized manner
- Ensure that there is an adequate level of office supplies and standard equipment
- Answer phones, schedule appointments, all while maintaining HIPPA guidelines
- Provide support for coverage where needed
- Perform general office tasks including faxing, copying, and scanning
- Answer email requests from Providers and staff in a timely manner
- Check Patient Gateway messages for scheduling, prescriptions, and other requests from patients and respond to them on the same day
- Managing the doctor's schedules
- Follow up on orders that have not been scheduled
Patient Service Coordinator II
Mass General Hospital for Children
12.2015 - 12.2017
- Check in patients to the emergency department
- Collect copays during the time of visit
- Maintain files of correspondence and records in an organized manner
- Ensure that there is an adequate level of office supplies and standard equipment
- Answer phone calls, all while maintaining HIPPA guidelines
- Provide support for coverage where needed
- Assign in-patients to the appropriate floor based on their medical needs
- Registering patient's and confirming their information on record is accurate
- Process all paperwork related to patients expiring and generating the official death certificate
Practice Assistant II
Brookside Community Health Center
02.2014 - 12.2015
- Provide positive and effective customer service that supports the department and hospital operations
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Communicated pertinent information to clients via phone, email, and mail.
Administrative Assistant/Referral Coordinator
Prescription Orthopedic & Sports Therapy
09.2008 - 02.2012
- Created a welcoming environment, assisting patients with care and empathy.
- Managed patient check-in/out, enhancing clinic workflow and patient satisfaction.
- Scheduled appointments, ensuring compliance with HIPAA for patient privacy.
- Validated insurance information, enhancing the efficiency of patient visits.
- Coordinated patient records, improving communication across facilities.
- Handled billing and co-pays, ensuring financial accuracy and efficiency.
Cashier
Whole Foods
01.2011 - 01.2012
- Efficiently processed transactions and addressed customer inquiries, enhancing store service quality.
- Maintained store cleanliness and organization, contributing to a professional shopping environment.
- Managed cash register operations, ensuring accurate and timely financial transactions.
- Assisted customers with product returns, resolving issues promptly and professionally.
Maintenance
Brookline Housing Authority
01.2006 - 01.2007
- Ensured apartment cleanliness and safety, enhancing resident satisfaction.
- Collaborated with management to maintain high cleanliness standards.
- Optimized cleaning strategies, improving resource efficiency.
- Coordinated waste disposal operations, promoting effective management practices.
- Facilitated proactive communication of maintenance needs for prompt issue resolution.
Education
Associate Degree - Nursing
Roxbury Community College Nursing Program
Roxbury, MA05.2024
Diploma - undefined
Brookline High School
Brookline, MA06.2011
Skills
- Healthcare management education
- Knowledgeable in medical terminology
- Proficient in ICD-10 coding
- Skilled in Microsoft Office tools
- Expertise in EPIC systems
- Prioritization and scheduling
- Strong organizational abilities
- Strong command of Spanish and English language
- Certified in BLS techniques
- Chart updating
- Vaccine administration
- Long-term care
- Medication and IV administration
- SBAR communication
- HIPAA education
- Licensed RN
Accomplishments
- Patient Care - Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to 24 patients in long and short term environment.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Documentation - Ensured charting accuracy through precise documentation.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
Certification
- Licensed Registered Nurse- 2025
Timeline
Registered Nurse
Pilgrim Rehabilitation & Skilled Nursing Center
03.2025 - Current
Admin Coordinator
MassGeneral Home Hospital
08.2024 - 03.2025
Patient Assistant II
MassGeneral Brigham Hospital
03.2021 - 08.2024
Registration Coordinator
Newton-Wellesley Hospital
11.2020 - 03.2021
Patient Experience Representative
Boston Children's Hospital
11.2019 - 03.2021
Administrative Assistant II
Brigham & Women's Ambulatory Care Center
11.2018 - 12.2019
Administrative Assistant II
Beth Israel Deaconess Medical Center
12.2017 - 11.2018
Patient Service Coordinator II
Mass General Hospital for Children
12.2015 - 12.2017
Practice Assistant II
Brookside Community Health Center
02.2014 - 12.2015
Cashier
Whole Foods
01.2011 - 01.2012
Administrative Assistant/Referral Coordinator
Prescription Orthopedic & Sports Therapy
09.2008 - 02.2012
Maintenance
Brookline Housing Authority
01.2006 - 01.2007
Diploma - undefined
Brookline High School
Associate Degree - Nursing
Roxbury Community College Nursing Program
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