Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Daviau

Holyoke

Summary

Dynamic customer service professional with a proven track record at Amazon, excelling in timely deliveries and enhancing customer satisfaction. Skilled in GPS navigation and problem-solving, I consistently maintain a positive attitude while managing high-pressure situations. Dependable and reliable, I thrive in fast-paced environments, ensuring efficient operations and strong client relationships.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Amazon
09.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Customer Service Representative

TJ Maxx, TJX Companies
08.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.

Call Center Representative

Spark
02.2020 - 07.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Met customer call guidelines for service levels, handle time and productivity.

Call Agent

Triple A
07.2020 - 01.2021
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Education

Holyoke Community College
Holyoke, MA

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Order picking and processing
  • Dispatch communication
  • Client relationship management
  • Documentation and reporting
  • Multitasking and organization
  • Clear communication
  • Customer interaction

Timeline

Delivery Driver

Amazon
09.2023 - Current

Customer Service Representative

TJ Maxx, TJX Companies
08.2022 - 05.2023

Call Agent

Triple A
07.2020 - 01.2021

Call Center Representative

Spark
02.2020 - 07.2022

Holyoke Community College

Similar Profiles

CREATE PROFILE
Bianca Daviau