Bianca Lopez
Leominster
Summary
Customer service professional with 14 years of experience in fast-paced retail and food service environments. Known for being team-oriented, adaptable, committed to delivering exceptional customer experiences, patient, and strong interpersonal skills, with a natural ability to support individuals of all backgrounds and needs. Grew alongside the company and took pride in contributing to a positive and productive workplace. Took time away from the workforce to focus on raising three children and am now eager to bring my strong work ethic, organizational skills, and passion for helping others to a new role.
Overview
15
15
years of professional experience
Work History
Bakery Team Member
Whole Food Market
03.2009 - 12.2019
- Earned and maintained ServSafe certification, demonstrating strong knowledge of food safety and sanitation protocols.
- Contributed to daily bakery operations, including cleaning, inventory management, and support with opening/closing tasks.
- Delivered excellent customer service by assisting shoppers with product questions, custom orders, and large catering requests.
- Maintained fully stocked and well-presented bakery displays, ensuring freshness and proper rotation of items.
- Built lasting relationships with regular customers and upheld Whole Foods Market’s commitment to quality, service, and community.
Customer Service Cashier
Whole Foods Market
03.2005 - 03.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recognized for consistently delivering friendly, knowledgeable service and contributing to a high-functioning front-end team.
- Processed customer orders and accurately handled payment transactions.
Education
Business Administration
Salem State University
Salem, MA05-2009
Skills
- Strong team player with a history of supporting coworkers and fostering a positive, cooperative work culture
- Able to rapidly learn new systems, processes, and product knowledge with minimal supervision
- Experience onboarding and training new staff to meet company standards and deliver quality service
- Patient, attentive, and responsive in handling customer needs, complaints, and inquiries
- Highly organized with excellent time management and multitasking skills
- Easily adjust to new roles, responsibilities, and environments while maintaining strong performance and a positive attitude
- Adaptable in dynamic settings
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bakery Team Member
Whole Food Market
03.2009 - 12.2019
Customer Service Cashier
Whole Foods Market
03.2005 - 03.2009
Business Administration
Salem State University
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