Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bianca Taveras

METHUEN

Summary

Customer service professional with extensive experience in banking and retail sectors. Demonstrated expertise in effective communication, problem resolution, and enhancing client satisfaction. Strong multitasking abilities and a focus on process improvement within collaborative team environments. Driven by a passion for leadership, creativity, and building meaningful connections with others to help organizations grow and thrive.

Overview

4
4
years of professional experience

Work History

Teller II

TD Bank
05.2022 - Current
  • Deliver exceptional service by accurately processing a range of banking transactions while adhering to TD Bank's core service standards.
  • Recommend financial products and services tailored to individual customer needs, including checking, savings, and credit options.
  • Manage daily balancing of teller drawer, ATMs, and TCD/TCR machines, ensuring compliance and accuracy.
  • Resolve complex customer issues independently or escalate when appropriate, contributing to high satisfaction ratings.
  • Support branch sales goals by making quality referrals to internal partners and participating in team development programs.
  • Maintain strict confidentiality and data integrity in all customer interactions.

Sales Associate

Altar'd State
12.2020 - 05.2022
  • Created an inviting and personalized shopping experience in a boutique retail environment, increasing customer retention.
  • Actively engaged with customers to identify needs and recommend products, contributing to consistent achievement of sales targets.
  • Maintained visual merchandising standards and supported inventory control, restocking, and new item rollouts.
  • Handled POS transactions including purchases, returns, exchanges, and loyalty rewards with precision.
  • Participated in charitable giving campaigns and store events to promote the brand’s mission-driven culture.

Education

Bachelor of Science - Business Administration, Concentration in Entrepreneurship

University of Massachusetts Lowell
Lowell, MA

Associate of Arts - Business Management

Northern Essex Community College
Haverhill, MA

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills

Languages

English (Fluent)
Spanish (Fluent)

Timeline

Teller II

TD Bank
05.2022 - Current

Sales Associate

Altar'd State
12.2020 - 05.2022

Associate of Arts - Business Management

Northern Essex Community College

Bachelor of Science - Business Administration, Concentration in Entrepreneurship

University of Massachusetts Lowell

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Bianca Taveras