Biane Viana
Brockton,MA
Summary
Dedicated bagger with a proven track record at Vicente's Supermarket, showcasing exceptional customer service and bilingual communication skills in Portuguese, Cape Verdean Creole, and Spanish. Demonstrated integrity and empathy, enhancing customer satisfaction and loyalty. Excelled in a fast-paced environment, significantly contributing to store cleanliness and organization. Proven history of maintaining accuracy and efficiency for long shifts of hard work. Understanding of bag packaging and groceries transport.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Vicente's Supermarket
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Assisted with maintaining clean and organized store appearance.
- Worked together with cashiers to guarantee customer satisfaction.
- Returned unwanted merchandise and retrieved specially requested products.
Lyric Operator
Nazarene Church of Nova Alianca
01.2025 - Current
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Maintained the Sunday service running by handling the lyrics of the songs sung.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Education
High School Diploma -
Brockton High School
Brockton06-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Bagging and packaging
- Patience and tolerance
- Returning carts
- Bilingual in Portuguese, Cape Verdean creole and Spanish
- Item scanning
- Proper lifting techniques
Accomplishments
- Achieved English proficiency by completing WIDA with accuracy and efficiency.
- Achieved recognition of global leaders by sharing my experience in a international conference(Asian Leadership Conference).
- Achieved academic recognition by completing the MCAS with accuracy
- Resolved product issue through consumer testing.
Certification
Certificate for Special Recognition for Excellence in ELA.
Certificate of Congratulations as a distinguished Student Ambassador to represent Brockton High School on the International trip to Korea.
Official Attention
I was awarded an Official Citation for my volunteer work with the Step Up and Step Forwarded Program by the mayor of Brockton and the U.S President.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Interests
- Volunteering
- Camping
- Acting and Theater
- Drawing and Painting
- Dance
- Virtual Reality
- Learning new cooking techniques and expanding my culinary skills
- Documenting and sharing travel experiences
- Enjoy creating and following travel blogs and vlogs
- Participating in cultural exchange programs and homestays
- Community Cleanup
- Knitting and Crocheting
- Anime and dramas
Jogn and Abigail Adams Scholarship Award
The John and Abigail Adams Scholarship is a merit-based program that provides a credit toward tuition for up to eight semesters of undergraduate education at a Massachusetts state college or university. For this scholarship, merit is based on student scores on the 10th grade Massachusetts Comprehensive Assessment System (MCAS) test. So I was given this award for my outstanding MCAS performance.
Timeline
Lyric Operator
Nazarene Church of Nova Alianca
01.2025 - Current
Cashier
Vicente's Supermarket
03.2024 - Current
High School Diploma -
Brockton High School
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