Bilal Khadiri
Taunton,MA
Summary
Accomplished business owner and customer service leader with a proven track record at Kathy's Tailoring and Dry Cleaning and Hannaford. Excelled in organizational development and customer relations, enhancing operational efficiency and customer satisfaction. Skilled in fostering diversity and inclusion, with a knack for strategic decision-making and problem-solving, significantly contributing to revenue growth and operational excellence. My time at Hannaford has led me to learn an abundance of skills such as great customer service, communication skills, and how leading with an example is key to a business and a engaging work environment. I strive to be welcoming and kind to all, making all people feel welcomed and heard no matter the day.
Overview
6
6
years of professional experience
Work History
Owner
Kathy's Tailoring and Drycleaning
02.2021 - Current
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
- Assisted in budget planning and tracking by monitoring expenditures related to purchasing activities.
- Formulated actionable plans to achieve operational objectives and enhance competitive advantage.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Assistant Manager of Customer Service
Hannaford
07.2019 - Current
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
Education
High School Diploma -
Taunton High School
Taunton, MA08-2020
Skills
- Customer relations
- Small business operations
- Verbal and written communication
- Organizational development
- Scheduling and planning
- Problem-solving
- Decision-making
- Diversity and inclusion
Languages
Arabic
Native or Bilingual
Timeline
Owner
Kathy's Tailoring and Drycleaning
02.2021 - Current
Assistant Manager of Customer Service
Hannaford
07.2019 - Current
High School Diploma -
Taunton High School
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