Summary
Overview
Work History
Education
Skills
Timeline
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Bill McGuinness

West Springfield,MA

Summary

Dynamic sales associate with proven expertise in service excellence at Table & Vine, enhancing customer loyalty through relationship building and exceptional service. Skilled in cross-functional teamwork and adept at problem-solving, I consistently increased sales revenue by recommending tailored products, ensuring a welcoming shopping experience for all customers.

Overview

22
22
years of professional experience

Work History

Sales Associate

Table & Vine
12.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Maintence

Sullivan Paper Company Inc.
05.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Program Coordinator

Park And Recreation
03.2020 - Current
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Oversaw daily logistics such as scheduling, supplies management, and room set-up to ensure smooth program operation.
  • Established clear policies for handling emergency behavioral, illness and injury incidents.
  • Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
  • Cultivated strong relationships with families by maintaining open lines of communication regarding program updates and individual achievements.
  • Promoted a culture of respect, empathy, and collaboration among all members involved in the youth program activities.

Machine Operator

Sullivan Paper Company Inc.
03.2003 - 05.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Education

High School Diploma -

West Springfield High School
West Springfield, MA
06-1996

Skills

  • Service excellence
  • Cross-functional teamwork
  • Prioritization and time management
  • Creative solutions development
  • Listening skills
  • Proficient in simultaneous task execution
  • Problem-solving
  • Excellent people skills
  • Reliable with strong punctuality
  • Results-driven
  • Exceptional customer service
  • Relationship building
  • Engaging communication style
  • Receiving and organizing stock
  • Expertise in sales strategies

Timeline

Sales Associate

Table & Vine
12.2023 - Current

Maintence

Sullivan Paper Company Inc.
05.2023 - Current

Program Coordinator

Park And Recreation
03.2020 - Current

Machine Operator

Sullivan Paper Company Inc.
03.2003 - 05.2023

High School Diploma -

West Springfield High School

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Bill McGuinness